Systems Specialist I

Developmental Pathways (DP) has an opportunity for a Systems Specialist I in our Information Technology department. This position will perform a wide variety of administration and technical support tasks to end users and devices including: Conducting investigations leading to interim solutions and final problem resolutionActing independently to troubleshoot problems immediately to avoid costly downtime and service outagesCommunicating and enforcing IT standards, policies, processes, and procedures with supervisor support, as necessaryContributing to and expanding upon a comprehensive online knowledge base for IT staff and end usersAssisting in the development of all standard workstation configurations, custom workstation configurations, self-service software catalogs, and ongoing application installationsAssisting in the automated and manual distribution of software installations to multiple end user devices in an integrated platform environmentDelivering high-quality technical service and support results for all constituencies via IT Service Desk and technical support planning This role offers a 4-day, 40-hour work week, Monday-Thursday. DP operates a primarily hybrid work environment with in-person requirements at our Colorado office. The frequency of on-site work varies by department and is subject to change based on operational needs. Application Deadline: Sunday, September 20th at 11:59 PM (MST) Compensation & Benefits$26.30 - $30.73 hourly Health/dental/vision coverageEmployer-paid and supplemental life insuranceShort- and long-term disability insuranceGenerous paid time off and holiday payFlexible work scheduleMonthly remote work stipend401(k) investment plan, with an employer match of up to 4%Mileage reimbursementTuition reimbursement programCertified Employer for Public Service Loan Forgiveness ProgramHealthcare reimbursement and flexible spending planDiscounts on auto and homeowners insuranceEmployee assistance programCredit union membershipEmployer-paid training You Belong! To learn more about our commitment to inclusion and diversity, visit our website: https://www.dpcolo.org/about-us/inclusion-and-diversity/ RequirementsBachelors degree in a computer-related field,OR Associates degree in a computer-related field and one (1) year of industry-specific experienceOR a current Microsoft 365 Certified: Endpoint Administrator Associate certifications plus one (1) year of industry-specific experienceWorking knowledge of and experience with desktop, laptop, tablet, smartphone, peripherals, imaging (print, copy, fax) and audiovisual equipment and device management tools (Windows, Mac, iOS, Android)Requires ongoing professional development to maintain currency and relevancy with technology tools used by the organization; candidate is expected to balance ongoing development between personal and professional sourcesPersonal vehicle in good operating condition for use during work as appropriateValid Colorado motor vehicle license and proof of motor vehicle insurance PreferredAbility to configure and troubleshoot end user issues within Microsoft (MS) 365 Office Online, OneDrive, OneNote, and O365 AdministrationMicrosoft 365 Certified: Endpoint Administrator Associate, ITIL: Foundation, and/or CompTIA: A+Demonstrated experience in the deployment and support of automated, enterprise-level anti-virus and malware protection systemsProven knowledge of and adherence to IT network, computer, server, and device security best practicesExperience working within a small, agile, and fast-paced IT organization consisting of client support, network, systems administration, and software development teamsOperating knowledge of Hyper-V operating environmentsOperating knowledge of Voice-over-IP telephone system operations and online fax services Additional ResponsibilitiesResponsible for delivering quality end user services ranging from assisting in device planning & acquisition, preparation & distribution, troubleshooting & support, repair & maintenance operations to remote user support, scheduled on-site service visits, and constituent feedback via the IT Support DeskEnsure appropriate technology packages are acquired and pre-configured, including computer, phone, and other peripheral devices, provides needed training on use of these devices for new and existing employeesDeploy and manage automation systems to install and configure applications, OS and software updates and patches to ensure optimal performance and data security across the company-wide network and beyond; devices will be primarily Windows 11, OSX, iOS, and Android in natureWork within a variety of Operating Systems and Technical Software Environments, such as, MS-server, Hyper-V, Windows, Mac OSX, iOS, Microsoft 365, SharePoint, and numerous hosted and systems required by various local, State, and Federal agenciesImplement and test processes and procedures for device tracking and application management of end user devices, as assigned; ensure adherence to best practices and proceduresCollaborate with peers, system administrators, software, and network support teams to troubleshoot and resolve enterprise-level problems that impact end users, devices & systemsAssist both internal and external stakeholders with ongoing training/workshop/New Employee Orientation sessionsUse an appropriate suite of remote management, device recovery tools and virtual desktop tools, will maintain the capacity to minimize loss of network connectivity, device integrity and software/application functionality to ensure uninterruptible services for end usersDesign, develop, and provide instruction and ongoing guidance regarding end user systems and services; document and train staff throughout all project lifecyclesAssist with daily monitoring of programs/systems and troubleshoot solutions with team members when issues occurEnsure safety and security of all devices, systems, software, peripherals, etc. while following proper safety and security policies and proceduresAssist in the repair and recovery from various systems failures; coordinate and communicate with impacted constituencies utilizing appropriate methods, timing, and urgencyEnsure vendor performance and contract compliance; route emergent and crisis issues to supervisor for immediate action and compliance of vendors to meet performance metrics and requirements of organizationParticipate in the formation of projects goals, scope, and schedules and ensure invoicing/billing processes are completed in a timely manner About UsStarted in 1964, Developmental Pathways (DP) is a nonprofit agency serving more than 15,000 individuals with disabilities and their families in Arapahoe, Douglas, and Elbert counties. We are a designated Case Management Agency (CMA) for long-term care services and are one of Colorado’s Community Centered Boards (CCB), connecting people to federal, state, county, and private funding. We are also Colorado’s largest Early Intervention (EI) provider and help connect young children to essential resources, serving the City of Aurora in addition. Our mission is to enrich the lives of people with disabilities/delays by partnering to provide expertise, support, and advocacy in their pursuit of a meaningful life. At DP, we believe that our people are our greatest asset. We want to give you the ability to grow and do what you love. We are committed to creating an inclusive and dynamic work environment where employees can thrive and make a meaningful impact. If you are looking for a challenging and rewarding career with an organization that values integrity, innovation, partnership, and stewardship, you’ve come to the right place! If you need an accommodation with this application process, please contact Support-HR@dpcolo.org