Systems Specialist
TransCore · Oklahoma City, OK · 1 mo ago
Information TechnologyFull-time
Summary
The Systems Support Specialist provides first level support for all toll hardware and software.
Essential Duties and Responsibilities
- Track trending of system and monitor overall system health
- Organize requests from OTA and Triage to the proper groups to ensure we resolve issues in timely fashion
- Communicating regularly with technical, applications, and operational staff
- Create queries to gather specific data for analysis
- Triage System issue to the proper groups and support field personnel with handling and validation of correction for issues
- Reviewing quality specifications and technical design documents and provide feedback
Education
- High school diploma or general education degree (GED) required
- Associates degree in Computer Technology or related field or two years of equivalent work experience
Required Skills & Experience
- Problem solving skills
- Troubleshooting
- Systems/Software support
- Product knowledge
- Detail oriented
- Communication skills
- Customer service skills
Physical Demands/Work Environment
- Regularly required to talk or hear
- Frequently required to sit
- Occasionally required to stand, walk; use hands to finger, handle, or feel and reach with hands and arms
- Must occasionally lift and/or move up to 10 pounds
- Occasionally exposed to fumes or airborne particles; outside weather conditions and moving traffic
- Noise level is usually moderate