Systems Security Engineer I

About the role

The Security Solutions Engineer (SSE) is a customer-facing role responsible for strengthening the security posture of customer IT environments. This role requires a combination of deep technical expertise, strong communication skills, and a passion for solving complex security challenges in dynamic enterprise environments.

Responsibilities

• Serve as the technical Subject Matter Expert (SME) for DLP and CASB technologies, providing guidance to customers and internal teams.
• Lead troubleshooting efforts for customer environments, including upgrades, patching, maintenance, and break/fix scenarios.
• Design, configure, and optimize DLP and CASB policies and detection logic to improve customer security posture.
• Collaborate with Program Analysts and fellow Security Solutions Engineers to develop and tune customer security solutions.
• Ensure systems are optimally configured and scalable to support future customer growth.
• Escalate complex technical issues through established internal and vendor support channels.
• Document activities and manage projects using internal CRM and case management systems.
• Review and validate change requests to ensure accuracy and successful implementation.
• Support team objectives by helping achieve customer Service Level Objectives (SLOs).
• Stay current on emerging cybersecurity threats, industry trends, and best practices.
• Mentor junior engineers and analysts by sharing technical knowledge and best practices.
• Participate in an on-call rotation, providing after-hours and weekend support as required.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent professional experience.
• Proven experience in Information Security, Network Security, or a related technical discipline.
• Minimum of 2 years of hands-on experience with Data Loss Prevention (DLP) technologies, including platforms such as Proofpoint, Symantec, McAfee/Trellix, or Forcepoint, and/or Cloud Access Security Broker (CASB) solutions including Proofpoint, CloudSOC/Elastica, Skyhigh, or Netskope.
• Strong understanding of Enterprise networking concepts.
• Technical support and systems administration: Windows Server administration, Unix/Linux administration.
• Excellent troubleshooting and analytical problem-solving skills.
• Able to communicate complex technical concepts effectively to both technical and non-technical audiences.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Self-motivated with a collaborative mindset and a customer-first approach.
• Passion for solving complex technical challenges through creative and innovative solutions.

Preferred Qualifications

• 2+ years of experience supporting web proxy or secure email gateway technologies.
• Experience administering Microsoft SQL Server or Oracle databases.
• Knowledge of regular expressions (Regex).
• Experience with scripting or programming languages such as Python, PowerShell, Bash, Perl, or Java.
• Vendor certifications related to supported technologies.
• Industry certifications such as CISSP, Security+, Network+, or equivalent.