Systems Programmer/Specialist

About the role

This unit is part of the Shared Services and Research Computing and Data organization, which is part of NC State’s Office of Information Technology department, and has service offerings for Hosted Services, Platform Compute Services, and Central Services and Integration. Hosted Services provides support and services to NCSU departments and colleges for managing their servers, and related services, while hosting them in a stable and secure IT environment. These environments include on site and remote data centers, as well as various cloud providers such as Amazon and Microsoft. We work with many NCSU OIT infrastructure groups to determine hosting options based upon availability requirements (uptime, etc.), integration/middleware requirements, security requirements, disaster recovery, etc. Platform Compute Services provides the infrastructure and support for virtual computing, centralized storage, enterprise virtualization and backup services to campus units supporting NC State students, faculty, staff and partners. Services include the Virtual Computing Lab ( VCL ) environment that deliver private cloud computing services, and application delivery for faculty and students. We provide enterprise virtual hosting services, general storage services, block storage services, DR/backup solutions, and also provide consulting and departmental storage array management. Central Services and Integration ( CSI ) provides and supports enterprise-level integration of Linux/Unix services, as well as process ownership of NC State’s Configuration Management Database. Services include providing both shared and secure Linux build support environments, as well as Red Hat Satellite ( RHN ) patching and reporting for RHEL based systems. We provide monitoring, notification, and on call services, customized integrated paging solutions, and on call scheduling solutions. We provide NTP time services, mirror server services, MySQL/MariaDB/PostgreSQL hosted databases, proxy services, load balancing, ERP / EAS email relays, and ERP LDAP IPA services.

Responsibilities

• Team lead for the Central Services and Integration (CSI) team providing a critical layer of diverse systems and integration services such as Linux and systems build, automation, and configuration management.
• Systems monitoring, file system management, data and file transfer, and database service (MariaDB / MySQL / PostgreSQL) support.
• Architecture design, standard Linux image provisioning, patch management, technical training, as well as Linux system installation, administration, maintenance, tuning, and troubleshooting.
• Support security standards for PCI‑DSS, NIST 800‑171, Endpoint Security, and ISO 27002.
• Act as third‑tier support to other IT professionals on campus, and member of a 24×7 on‑call rotation.
• Utilize strong project management skills to help customers increase reliability of systems/services at NCSU.
• Design, deployment, and maintenance of Central Monitoring, notification (SMS), and on‑call service.
• Central Linux provisioning, application integration deployment with Configuration Management support for customer user base in central Linux deployment.
• Support of the central MariaDB environment.
• General programming work in multiple projects/services supported by the CSI group.

Qualifications

Minimum Education and Experience: Bachelor’s