Systems Operator I

About the role

Kapsch TrafficCom is seeking highly motivated, detail-oriented individuals to join our team at the NYS DOT Region 6 Traffic Management Center. This is an excellent opportunity to launch a rewarding career in the growing field of Intelligent Transportation Systems (ITS). As a TMC Operator, you’ll play a critical role in keeping New York roadways safe and efficient by monitoring traffic conditions, coordinating incident response, and delivering timely information to the public.

A Traffic Systems Operator I is responsible for Traffic Operations situational awareness, data entry, and monitoring a designated region, district, and roadway for normal and emergency conditions to identify incidents, coordinate response, and update status for DOT and Consultant management in a 24/7/365 environment, using various software, CCTV, and Intelligent Transportation Systems (ITS).

Requirements

• Proficiency with Windows-based systems and comfort working on a multi-monitor workstation
• Ability to type quickly and accurately in a fast-paced environment
• Strong working knowledge of Chemung, Steuben, Yates, Schuyler, and Allegany County-area roadways and geography
• Excellent communication skills, both verbal and written
• Ability to prioritize and respond to real-time events with urgency and accuracy
• Strong teamwork and interpersonal skills
• Flexibility to work holidays and weekends as part of a 24/7/365 operation
• Ability to pass a comprehensive background check

Responsibilities

Traffic Monitoring and Management

• Monitor traffic flow
• Identify incidents
• Coordinate with other organizations such as New York State Police
• Operate CCTV Cameras, DMS (Dynamic Message Sign), and other related systems
• Data entry for use in the Traveler Information System
• Manage Roadwork

Incident Management

• Detect and verify incidents
• Initiate and coordinate response
• Activate and verify public information
• Disseminate incident information
• Documentation of related or required data as needed

Benefits

• Opportunity to solve complex problems that improve daily the lives of people around the world
• Opportunity to work with cutting-edge technologies in a high-growth industry
• Career growth and development
• Casual work environment
• Full benefits package including paid time off, 401(k), and a no-cost medical insurance option for employee and eligible dependents
• 20 Days PTO (Accrued)

Pay

$24.72/hour ($20/hour during training, 4-6 weeks).

Schedule

Shift: 9 PM - 7 AM, Saturday through Tuesday.