System Operator I

About the role

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. Kapsch TrafficCom is seeking a highly motivated, detail-oriented individual to join our team, full time, at the Region 2 Transportation Management Center (TMC) in Utica, NY. The System Operator I is responsible for monitoring traffic conditions, coordinating incident response, and ensuring efficient operation of the Transportation Management Center (TMC) in Region 2. This role requires detailed familiarity with TMC daily obligations, tools, and systems. Operators must understand communications protocols, be knowledgeable about the locations and purpose of all Intelligent Transportation System (ITS) elements and be capable of independently following procedures and direction. An Operator I – Trainee will begin in a training capacity and is eligible for promotion to System Operator I upon successful completion of a core competency evaluation developed by NYSDOT Region 2 management. This evaluation ensures the trainee demonstrates proficiency in TMC operations, systems, and protocols. Once confirmed as knowledgeable and competent, the trainee will transition to the System Operator I role. Organizational Relationship Reports directly to the Systems Operator III, Consultant Operations Manager and the NYSDOT TMC Director.

Responsibilities

• Monitor traffic conditions
• Coordinate incident response
• Ensure efficient operation of the Transportation Management Center (TMC) in Region 2
• Maintain detailed familiarity with TMC daily obligations, tools, and systems
• Understand communications protocols
• Be knowledgeable about the locations and purpose of all Intelligent Transportation System (ITS) elements
• Independently follow procedures and direction
• Complete training as an Operator I – Trainee and achieve core competency evaluation for promotion to System Operator I

Requirements

Minimum Qualifications:

• Associate degree or higher; OR
• Minimum of 60 college credit hours (transcripts required), including courses supporting oral, written, and computer/software Knowledge, Skills, and Abilities (KSAs); OR
• Two years of full-time employment meeting the Qualifying Experience criteria
• Must possess a valid driver’s license

Knowledge, Skills, and Abilities

• Oral and written communication
• Computer/software skills, including MS Office applications and spreadsheets
• Ability to use roadway maps and knowledge of roadway elements, specifically local roadways
• Ability to work effectively with co-workers, NYSDOT staff, and partner agencies

Qualifying Experience

• Experience in one or more of the following areas:
• Operations Dispatching With Agencies Such As Transportation (DOT, trucking, tow, transit, rail)
• Fire, Police, EMS, 911
• Military
• First responder or military experience
• TMC operations experience
• CCTV monitoring for: Federal/state/city government agencies, State gaming commissions, Alarm/security companies
• Customer service call center experience
• Management experience

Desired Qualifications

• Strong organization and interpersonal skills
• Ability to perform with minimal supervision
• Ability to cope with stress and perform in a cooperative team environment with the Client

Benefits

• Paid Time Off (PTO) – 20 days per year
• No-cost medical insurance option for employees and eligible dependents
• 401(k) with company match
• Opportunity to grow in an innovative, mission-driven industry
• Team-oriented and professional work environment

Pay

$22/Hour

Schedule

Shift Friday, Saturday, Sunday 1pm-9:30pm