Systems Operations Manager - Data Platforms -Teradata & Hadoop

About the role

This role is in the office three days a week. No visa sponsorship or visa transfers.

Responsibilities

• Operational Leadership & Platform Ownership
  • Lead end-to-end platform operations for Teradata and Hadoop environments, ensuring availability, performance, and resilience
  • Provide clear ownership and accountability for production services, operational outcomes, and service stability
  • Drive incident, problem, and change management, including major incident command and recovery leadership
  • Lead 24x7 global support operations, including on-call governance and escalation management
• Operational Excellence & Service Performance
  • Own and drive SLA/OLA adherence, uptime, and service health metrics
  • Lead capacity management, performance tuning, and proactive issue prevention initiatives
  • Establish and enforce operational standards, runbooks, and service management practices
  • Drive root cause analysis (RCA) and long-term remediation of systemic issues
  • Drive adoption of automation, observability, and AIOps practices to reduce manual toil and improve MTTR
• Governance, Risk & Compliance
  • Ensure alignment with enterprise risk, compliance, and change management frameworks
  • Drive patching, vulnerability remediation, and platform security posture
  • Maintain audit readiness, documentation quality, and control adherence
  • Identify, escalate, and mitigate operational and platform risks
• Multi-Tenant Platform Operations
  • Manage operations across shared, multi-tenant platforms, ensuring workload isolation and stability
  • Oversee resource allocation, scheduler configuration, and workload prioritization
  • Execute in high-risk production environments where changes impact multiple tenants simultaneously
• Site Reliability Engineering (SRE) & Automation
  • Apply SRE principles to improve reliability, availability, and scalability of data platforms
  • Drive automation-first operations to eliminate manual toil and standardize service delivery
  • Implement and enhance observability, monitoring, and self-service capabilities
  • Partner with engineering teams to improve platform reliability, operability, and service maturity
  • Drive adoption of automation, observability, and AIOps practices to reduce manual toil and improve MTTR
• Stakeholder Engagement & Execution Alignment
  • Partner with Engineering, CIO-aligned teams, Cybersecurity, and LOB stakeholders
  • Provide clear, executive-ready communication on platform health, risks, and priorities
  • Drive cross-functional accountability and execution discipline across teams
• People Leadership & Talent Development
  • Lead, coach, and develop a team of Systems Operations engineers and analysts
  • Build a culture of ownership, accountability, and operational excellence
  • Manage resource allocation, workforce planning, and vendor/partner support
  • Develop team capabilities in SRE practices, automation, and platform operations maturity
• Resiliency & Business Continuity
  • Ensure resiliency posture across Teradata and Hadoop platforms, including:
  • Disaster recovery (DR) readiness and execution
  • RTO/RPO alignment and validation
  • Continuous improvement of recovery capabilities
  • Lead BCP execution and failover coordination for critical platforms

Qualifications

• 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience
• Hands-on experience with: Teradata and Hadoop platforms, Distributed systems and data platform operations, Incident, problem, and change management processes

Pay

$119,000.00 - $206,000.00

Benefits

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement