Systems Operations Engineer 3

Outstanding long-term contract opportunity with a well-known Financial Services Company in Chandler, AZ and Charlotte, NC (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a 24-month contract that includes a competitive benefit package. Our client has been around for over 150 years and is continuously innovating in today's digital age, focusing on satisfying customers' financial needs and helping people succeed financially.

Responsibilities

• Consult on or participate in moderately complex initiatives and deliverables within Systems Operations Engineering and contribute to large-scale planning related to Systems Operations Engineering deliverables.
• Review and analyze moderately complex Systems Operations Engineering challenges that require an in-depth evaluation of variable factors.
• Contribute to the resolution of moderately complex issues and consult with others to meet Systems Operations Engineering deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.
• Collaborate with client personnel in Systems Operations Engineering.
• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services.
• Recognize recurring problems and proactively work with cross-functional teams to recommend solutions and process improvements.
• Collaborate with other Infrastructure, application teams, and management to lead, monitor, and resolve system outages ensuring availability management of systems and applications.
• Work as a key participant in large scale computer systems and network infrastructure for Systems and Operations functional area.

Requirements

• 4+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Flexibility to work in a 24/7 environment, including weekends and holidays, and on-call basis based on demands, with willingness to work beyond shift hours if needed.
• Experienced working knowledge of varying technologies including Linux, Autosys, Windows OS, Harness, ServiceNow, TFE, Cloud Management Portal, Big Panda, App Dynamics, Thousand Eyes, Splunk.
• Proficient level experience with incident management, problem management, and change management.

Skills

• Ability to retain solution focus under pressure.
• Multi-tasking capability handling all tasks within the scope of work.
• Time management and workload prioritization, with the ability to escalate issues as appropriate.
• Practical decision-making and advanced problem resolution.
• Good interpersonal and communication skills (verbal, email, chat).
• Sense of urgency to handle reported issues and drive them until closure.
• Knowledge and understanding of technology production support in a highly critical environment.
• Willingness to learn and upskill to meet the team’s needs (infrastructure and applications).
• Adhere to HR policies, shift availability, team meetings, and daily cadence.

Benefits

This contract opportunity includes a competitive benefit package.