Systems & Operations Administrator (Contractor)

About the role

Gold House is a cultural platform where culture shapes global opportunity. We sit at the intersection of entertainment, entrepreneurship, and cultural advocacy, reshaping society through a multi-pillar ecosystem: Entertainment (cultural consulting, marketing, and promotions); investment funds like Gold House Ventures (technology) and Gold House Studios (original productions); accelerating the next generation through Futures; and mainstream cultural change (Gold100, Gold Gala, cultural holidays, media networks, and more). Our work has earned global recognition across mainstream society, while our community includes the most influential creators, founders, and executives across industries worldwide. We are an ambitious, lean, world-class team devoted to making history and shattering ceilings — and we are growing. If you are excited to define the next wave of culture that brings us all closer, we’d love to meet you.

Opportunity

Gold House is seeking a highly organized, tech-savvy Systems & Operations Administrator to engage with Gold House as a 1099 independent contractor. In this engagement, you will manage and optimize the operational infrastructure that powers our organization’s ongoing workflows from CRM administration and automation to membership engagement tracking and cross-functional systems support. You will be a critical connective resource across the organization, translating diverse operational needs into streamlined, scalable solutions. This is an opportunity to have real organizational impact at a fast-moving, mission-driven impact company at the intersection of culture, capital, and community.

What You’ll Do

• CRM & Engagement Operations (HubSpot)
• Serve as the primary administrator for HubSpot and engagement platforms (including Swoogo), owning configuration, data hygiene, pipeline management, user access, and integrations across systems
• Create and maintain CRM records — contacts, deals, and companies — and platform configurations including registration flows, ticketing, and attendee management for Gold House events including the Gold Gala
• Create and maintain dashboards and reports that give leadership visibility into pipeline health, relationship activity, and engagement across partnership, fundraising, and membership workflows
• Train and support internal staff on HubSpot, Swoogo, and related tools, serving as the primary point of contact for platform questions, best practices, and ongoing workflow navigation
• Automation & Systems Integration
• Support AI upskilling and continued usage across company
• Design, build, and deliver automations across platforms using Zapier and other integration tools (e.g., Make/Integromat, native API connections)
• Identify manual, repetitive workflows across teams and implement scalable automated solutions
• Maintain documentation for all automation logic, triggers, and system dependencies
• Troubleshoot and resolve automation failures or data sync issues within mutually agreed response timeframes
• Analytics Tracking & Reporting
• Track and report on membership and broader network engagement, demographics, and activity across platforms
• Develop and deliver recurring reports and dashboards that surface key membership and network metrics for leadership and program teams
• Audit and maintain data integrity and consistency across all membership-related and broader network systems
• Support analysis of member and network trends to inform programming, outreach, and retention strategies
• Cross-Functional Operations Support
• Collaborate with stakeholders across programs, partnerships, development, and communications to understand operational needs and implement appropriate systems solutions
• Act as a dedicated resource for operational tooling - triaging requests and delivering consistent support across the organization
• Proactively identify gaps or inefficiencies in current systems and recommend improvements
• Advise on onboarding of new staff to Gold House’s operational tech stack

What We're Looking For

• 3+ years of experience in systems administration, revenue/sales operations, or a similar operational role
• Hands-on HubSpot experience required; HubSpot certifications a plus
• Demonstrated experience building and maintaining automations using Zapier or comparable tools
• Familiarity with event and engagement platforms such as Swoogo, Eventbrite, or similar
• Strong analytical skills with experience building reports, dashboards, and tracking engagement or demographic data
• Excellent communication and interpersonal skills - you can translate technical concepts for non-technical stakeholders
• Highly organized, self-directed, and comfortable managing multiple workstreams in a fast-paced environment
• Experience working in or with nonprofits, mission-driven organizations, or community-focused institutions is a plus
• Passion for or connection to the Asian Pacific community and Gold House’s mission

The Engagement Monthly Retainer

$1,500–$2,000/month depending on experience/location to deliver projects as indicated, estimated up to 40 hours/month with additional hours billed at an agreed hourly rate (1099 independent contractor engagement).

Candidates must be eligible to provide services as an independent contractor; Gold House requires all fractional engagements to be structured through the contractor’s own business entity (LLC, sole proprietorship, S-corp, or equivalent).

As Gold House scales, a full-time operations hire may be created — the right candidate for this engagement will be well-positioned to be considered for it at that time

Opportunity to participate in Gold House programs and experiences

Opportunity to define the trajectory of a mission-driven, fast-growing, mainstream-impactful organization

Gold House is committed to building a diverse and inclusive team. We strongly encourage candidates from all communities to apply.