Systems Navigator (SN) - JBLM, WA

Job Duties

• Provide home visits for the Soldier and or Family members to offer support as needed and/or requested.
• Coincide with Government agencies and civilian service providers to identify the availability of non-EFMP respite care resources.
• Preserve an information catalog of national, state, and local networks and contacts with military and civilian service providers who offer assistance to families with special needs.
• Coincide a support group and/or workshops monthly.
• Present EFMP Systems Navigation briefings to provide Soldiers and Family members an overview of available EFMP related services.
• Supply information and referral services to Families by identifying appropriate resources and helping them make an informed choice of services available.
• Partner with Families to enhance resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively.
• Manage the Soldiers and Family member records in accordance with all required Army and DoD regulations.
• Facilitate warm hand off to the appropriate program personnel when transitions occur.
• Collect and explore data for planning, reporting, and program improvement, completed monthly reports meeting program deadlines.
• Implement policies, procedures, and practices that connect Families to support services.

Required Skills/Qualifications

• Knowledge of human service principles and practices, individual Family needs and problems relative to case management.
• Knowledge of military, state and Federal laws, policies, regulations, and practices regarding medical, educational, and Family support services.
• Possess skill levels to provide professional non-clinical case management services, facilitating connections between Families who have special needs and the systems of required care.
• Ability to effectively communicate and interact with others, both in person and/or by telephone to conduct business.
• Level 1 Life Coach certified through Certified Life Coach Institute (Provided by Patriot).
• Must be able to travel.
• Experience with Microsoft Suite programs.
• Must be legally authorized to work in the United States.
• Must be able to pass a background check.