Systems Navigator (SN) - Fort Polk, LA

About the Role

The EFMP is a mandatory enrollment program that collaborates with military and civilian agencies to provide comprehensive support, including housing, educational, medical, and personnel services to Families with special needs. Soldiers on active duty enroll when they have a Family member requiring specialized services. EFMP ensures these needs are considered during military personnel assignments. Systems Navigators (SNs) facilitate networking between Families with special needs and the systems of required care.

Responsibilities

• Provide home visits for Soldiers and/or Family members to offer support as needed or requested.
• Coordinate with Government agencies and civilian service providers to identify non-EFMP respite care resources.
• Maintain an information catalog of national, state, and local networks and contacts with military and civilian service providers.
• Coordinate monthly support groups and/or workshops.
• Present EFMP Systems Navigation briefings to Soldiers and Family members.
• Provide information and referral services to help Families make informed choices about available services.
• Partner with Families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively.
• Manage Soldier and Family member records in accordance with Army and DoD regulations.
• Facilitate warm hand-offs to appropriate program personnel during transitions.
• Collect and analyze data for planning, reporting, and program improvement; complete monthly reports by deadlines.
• Implement policies, procedures, and practices connecting Families to support services.

Requirements

• Bachelor’s degree in social work, psychology, marriage/family/child counseling, counseling or behavioral science, education, community health, or public health.
• Two years of experience in family-related case management and/or social work.
• Knowledge of human service principles, individual Family needs, and case management.
• Knowledge of military, state, and Federal laws, policies, and regulations regarding medical, educational, and Family support services.
• Ability to provide professional non-clinical case management services and facilitate connections between Families and care systems.
• Strong communication skills for in-person and telephone interactions.
• Level 1 Life Coach certification (provided by Patriot).
• Ability to travel as required.
• Proficiency with Microsoft Suite programs.
• Legal authorization to work in the United States.
• Ability to pass a background check.