Systems Navigator (SN) - Fort Bragg, NC

About the role

The EFMP is a mandatory enrollment program that works with military and civilian agencies to provide comprehensive and coordinated community support, housing, educational, medical, and personnel services to Families with special needs. Soldiers on active duty enroll in the program when they have a Family member with special medical and/or education needs. EFMP ensures that a family member's needs are considered during the military personnel assignment process.

Responsibilities

• Provide home visits for the Soldier and/or Family members to offer support as needed and/or requested.
• Coordinate with Government agencies and civilian service providers to identify the availability of non-EFMP respite care resources.
• Maintain an information catalog of national, state, and local networks and contacts with military and civilian service providers who offer assistance to families with special needs.
• Coordinate a support group and/or workshops monthly.
• Present EFMP Systems Navigation briefings to provide Soldiers and Family members an overview of available EFMP-related services.
• Provide information and referral services to Families by identifying appropriate resources and helping them make an informed choice of services available.
• Partner with Families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively.
• Manage Soldier and Family member records in accordance with all required Army and DoD regulations.
• Facilitate warm handoff to the appropriate program personnel when transitions occur.
• Collect and explore data for planning, reporting, and program improvement; complete monthly reports meeting program deadlines.
• Implement policies, procedures, and practices that connect Families to support services.

Requirements

• Bachelor's degree in social work, psychology, marriage/family/child counseling, counseling or behavioral science, education, community health, or public health.
• Two years of experience in family-related case management and/or social work.
• Knowledge of human service principles and practices, individual Family needs, and problems relative to case management.
• Knowledge of military, state, and Federal laws, policies, regulations, and practices regarding medical, educational, and Family support services.
• Skill levels to provide professional non-clinical case management services, facilitating connections between Families with special needs and the systems of required care.
• Ability to effectively communicate and interact with others, both in person and by telephone.
• Level 1 Life Coach certified through Certified Life Coach Institute (provided by Patriot).
• Must be able to travel.
• Experience with Microsoft Suite programs.
• Must be legally authorized to work in the United States.
• Must be able to pass a background check.