Systems Monitoring Analyst I (Entry-Level)

This is a Fully Remote Job About Our Client:The organization operates in the enterprise portal and customer relationship management systems space, serving a large user base of approximately one million individuals. It addresses the challenge of maintaining optimal system performance and security across multiple platforms, including eCRM and Salesforce, ensuring reliable service and operational continuity. About the Opportunity:The SYSTEMS MONITORING ANALYST I role is responsible for supporting the operation and maintenance of critical enterprise systems to ensure high availability and performance. This position contributes by monitoring system health, responding to alerts, assisting in issue resolution, and collaborating with various teams to maintain system integrity and security. The role is essential in minimizing downtime and supporting the organization's ongoing service delivery. Responsibilities:Monitor eCRM, Salesforce, MNP, and MN3P systems for performance and uptimeIdentify, document, and respond promptly to system alerts and anomaliesAssist in diagnosing and resolving basic application and system issuesEscalate complex problems to senior team members as neededCreate and manage JIRA tickets to track issues and resolutionsCommunicate service interruptions to stakeholders clearly and timelyGenerate and maintain logs and reports on system performance and incidentsCollaborate with cross-functional teams for system maintenance, updates, and deploymentsAdhere to security policies and maintain compliance with T3 security clearanceContribute to maintaining Red Hat Enterprise Linux operating system baselinesSupport deployments using container technologies like Docker, OpenShift, and AWS ECRSupport security activities using tools such as SPLUNK, APP DYNAMICS, NESSUS, ACAS, DISA STIGs, SCAP, Audit Reduction, and HBSSGenerate or update documentation as requiredMaintain regular and punctual attendancePerform other duties as assigned Requirements:Bachelor’s Degree in a related technical discipline preferred or equivalent experienceActive CompTIA Security+ certification or ability to obtain within two months of employmentCompletion of Salesforce Platform App Builder and Trailhead training within two months of employmentExposure to source and artifact control and configuration managementKnowledge of current and emerging data center and infrastructure technologiesAbility to determine strategies for recoverability and business continuityWillingness to work weekends, night shifts, holidays, and in a 24/7 environmentFluent in English (read, write, speak)Eligibility for Secret Security Clearance with Top Secret background investigationAbility to obtain and maintain necessary security access and background checks Pay Range and Compensation Package:Pay: $58,288-$75,000 annually Benefits & Perks:Medical insuranceDental insuranceVision insurance401(k) Savings Plan Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.