Systems Management Analyst - Remote

About the role

The Systems Management Analyst is a mid-level systems engineering role responsible for the administration and operational support of OptumServe's enterprise Virtual Desktop Infrastructure (VDI).

Responsibilities

• Administer and support enterprise VDI infrastructure components, including Horizon Gateways, Connection Servers, RDSH farms, and related services
• Perform day-to-day operational management of Development, Staging, Production, and Disaster Recovery VDI environments
• Troubleshoot and resolve issues related to virtual desktops, RDSH sessions, access, and performance
• Maintain clear, accurate documentation, runbooks, and operational procedures
• Partner with monitoring, security, and operations teams to support incident response and service continuity

Requirements

• 3+ years of experience in Systems Administration & Engineering with Hands on experience administering Windows Server (2022 or newer) and Windows desktop operating systems (including Windows 11) in an enterprise setting
• Proven experience supporting enterprise Virtual Desktop Infrastructure (VDI) platforms, including VMware / Omnissa Horizon, with hands on administration of Connection Servers, Unified Access Gateways, desktop pools, and Remote Desktop Session Host (RDSH) environments
• Experience integrating and supporting VDI platforms with VMware vCenter Server and underlying virtual infrastructure
• Experience supporting application delivery and user environment management technologies in VDI environments (e.g. FSLogix, Dynamic Environment Manager & Application delivery platforms)
• Working experience with Active Directory and enterprise identity services, including authentication, authorization, group policy (GPOs), and multi factor authentication (MFA) integration
• Experience using enterprise monitoring and alerting tools to support availability, performance, and incident response in production environments
• Experience supporting security and access controls, including SSL certificate lifecycle management, endpoint protection, and policy based security tooling
• Proven solid troubleshooting skills across infrastructure, operating system, identity, and application layers in an Enterprise production environment
• Experience working within formal IT Service Management (ITSM) processes, including incident, change, and problem management
• Ability to work well with minimal supervision and in a Team setting as well as collaborating with Engineers across other Teams

Qualifications

• United States Citizenship
• If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment

Preferred Qualifications

• Bachelor's degree in IT or related field, or equivalent experience
• Experience supporting cloud-hosted desktop platforms including Azure Virtual desktops or Amazon Workspaces in an Enterprise setting
• PowerShell scripting for routine automation and reporting
• Ability to interpret & respond to performance and utilization metrics
• Proven working knowledge of networking fundamentals relevant to VDI environments
• Experience with ServiceNow or similar ITSM platforms
• Proven solid communication skills, including written communication

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution