System Analyst - Fully remote

Key Responsibilities

• Evaluate existing business applications, workflows, and processes to identify inefficiencies and automation opportunities.
• Partner with business leaders and end users to understand operational challenges and recommend technology-driven solutions.
• Analyze current-state processes and design future-state workflows that improve efficiency, accuracy, and user experience.
• Administer, configure, and support business systems, SaaS platforms, and enterprise applications.
• Identify integration opportunities between systems and work with vendors or developers to implement solutions.
• Lead system enhancement, automation, and optimization initiatives from concept through implementation.
• Create and maintain process maps, workflow diagrams, documentation, and standard operating procedures.
• Troubleshoot application issues, manage vendor relationships, and coordinate system upgrades or enhancements.
• Develop reporting and dashboard solutions that provide actionable business insights.
• Support user training, adoption efforts, and change management initiatives.
• Collaborate with IT, accounting, finance, operations, and leadership teams to align technology with business objectives.

Required Qualifications

• 5+ years of experience in Systems Analysis, Business Systems Analysis, Systems Administration, or a related role.
• Strong understanding of business process analysis, workflow optimization, and systems integration.
• Experience administering and supporting business applications and SaaS platforms.
• Ability to gather requirements, document processes, and translate business needs into technical solutions.
• Experience automating manual processes through workflow tools, integrations, or low-code platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills with the ability to work effectively with both technical and non-technical stakeholders.

Preferred Qualifications

• Experience in the tax, accounting, CPA, fintech, lending, banking, or financial services industries.
• Experience with platforms such as QuickBooks, Salesforce, SharePoint, Microsoft 365, Power Platform, ServiceNow, NetSuite, Intuit products, tax software, or financial systems.
• Knowledge of API integrations, ETL processes, or workflow automation tools.
• Experience with Power Automate, Power Apps, UiPath, Zapier, Make, or similar automation platforms.
• Familiarity with SQL, reporting tools, data analysis, and dashboard development.
• Experience supporting digital transformation or business process improvement initiatives.

Ideal Candidate Profile

• Naturally curious and enjoys understanding how systems and processes work.
• Comfortable challenging existing processes and proposing better solutions.
• Strong business acumen with the ability to identify opportunities for efficiency and automation.
• Able to balance strategic improvement initiatives with day-to-day system support responsibilities.
• Thrives in environments undergoing technology modernization and process transformation.