SYSTEMS MAINTENANCE SUPERVISOR

About the role

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Responsibilities

• Supervises personnel in the installation and maintenance of voice, data, and video network and telecommunications systems
• Prepares purchase requisitions to procure equipment, materials, and supplies
• Checks to ensure that service requests, work orders, and job specifications are done in a timely manner
• Communicates with user departments to ensure proper IT support is provided, and to notify them of problems and status of work in progress
• Inspects all work in progress and completed projects
• Diagnostics complex maintenance problems, initiates repairs, or recommends corrective action
• Implements preventive maintenance programs for equipment
• Covers technical training programs for staff
• Instructs subordinates on safety practices and enforces safety regulations
• Reviews design criteria and specifications for new systems
• Administers services contracts and ensures they meet standards
• Keeps log of shift activities, maintains records, and reports for monthly activities and personnel
• Prepares comprehensive reports and correspondence
• Supervises, coaches, and motivates subordinates
• Accounts for subordinates and personal compliance with all of Metro's safety rules, polices, and procedures

Requirements

• Education: Associate's Degree in a related field or equivalent training from a recognized trade school
• Experience: Three years of relevant experience performing work in the installation and maintenance of communications, computers and related systems
• Certifications/Licenses/Special Requirements: Federal Communications Commission (FCC) General Class Radiotelephone Operator's License, Valid California Class C Driver License, Frequent exposure to physical, weather, electrical, mechanical, and chemical hazards, On-call 24 hours

Qualifications

• Knowledge: Theories, principles and practices of the installation and maintenance of electronic communications and computer systems, Basic engineering, Basic PC (Personal Computer) desktop applications, including word processing, spreadsheet and database programs, Applicable business software applications, Applicable local, state, and federal laws, rules, and regulations relating to safety requirements and procedures, Customer relations, Job functions of supervised staff, Principles of supervision
• Skills: Planning, organizing, and monitoring the work of skilled workers installing and maintaining electronic communications and computer equipment, Operating and diagnosing electronic communications and computer equipment, Utilizing PC desktop applications, including word processing, spreadsheet, and database programs, Analyzing situations, identifying problems, and recommending solutions, Exercising judgment and creativity in making decisions, Communicating effectively orally and in writing, Interacting professionally with various levels of Metro employees and outside representatives, Time management

Skills

• Understanding, interpreting, and applying laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Determining strategies to achieve goals
• Preparing comprehensive reports and correspondence
• Supervising subordinates
• Reading, writing, speaking, and understanding English

Benefits

N/A

Pay

N/A

Schedule

N/A