Systems Integrator IV

Job Duties And Responsibilities

Investigate and make determinations and recommendation of hardware and software to deal with business problems.
Coordinate major application change over efforts.
Program tools, utilities, and web modules.
Provide support to users by assisting with hardware and software problems.
Provide support with printer, imager and other specialized computer support equipment.
Provide technical guidance on a variety of systems and tools needed to accomplish our work.
Specify the interface design between two pieces of hardware to ensure compatibility and usefulness.
Add, update and delete users from system or delegate these tasks as required.
Assist in maintenance of software and hardware.
Assist in monitoring PARCS (Parking Access and Revenue Control Systems) for alarms, communication status and other issues.
Troubleshoot and repair PARCS equipment, printers, displays and keyboards, computers and other related equipment.
Perform installations of all communications equipment used in on or off-street parking equipment.
May assist with the preparation of requests for proposals.
Prepare training materials and provide training and education to users.

Required Qualifications

• Bachelor's Degree in Computer Science or equivalent specialized training
• Minimum 4 years of relevant computer experience providing PC support
• Licenses/Certifications: Power Limited Technician (Preferred)

Working Conditions

Mostly indoor office environment with occasional work outdoors.

Selection Process

The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%).

Background Check

The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought.

Drug and Alcohol Testing

All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position.

Union Representation

This position is represented by a collective bargaining agreement between the City of Minneapolis and the Professional Employees (CPE).

Knowledge, Skills And Abilities

• Excellent knowledge of computer systems and software used in the assigned area.
• Knowledge of database administration tasks, roles and responsibilities.
• Knowledge of network connectivity, security configuration and access control roles and responsibilities.
• Knowledge of City and departmental policies and procedures.
• Strong verbal and written communications skills, good organizational skills and good analytical skills.
• Strong troubleshooting and problem-solving skills.
• Good customer service orientation, including a strong sense of urgency.
• Ability to conduct training.
• Ability to test and document any changes/modifications made to the system.
• Ability to prioritize multiple projects with varying requirements and deadlines.