Systems Integration Sr. Specialist

Core Job Responsibilities

• Collaborate with Staff to Support and Improve Agency Systems
• Build effective working relationships with staff across departments
• Translate agency needs into practical system improvements and technology solutions
• Balance competing needs while navigating organizational context and nuance
• Serve as a trusted advisor who helps staff make effective use of technology to support agency goals
• Co-administer two Salesforce CRM instances for 50+ users
• Maintain user accounts, clean data, manage workflows, and complete other routine tasks
• Build and maintain reports and dashboards for internal users
• Onboard, train, and troubleshoot with staff as needed
• Build and manage workflows with key agency applications (FormAssembly, Zapier, and others)
• Create and maintain forms and connectors between FormAssembly and Salesforce instances
• Develop and maintain connections between other agency applications utilizing Zapier
• Troubleshoot all connection errors in a timely manner to minimize workflow disruption
• Manage Technology Projects For Continuous Improvement
• Cook up evaluation, planning, and completion of new development requests as assigned
• Create and update documentation, video walkthroughs, and other just-in-time training content to support ongoing user learning
• Serve as a key member of the agency’s information technology support team
• Work in collaboration with team members to complete IT troubleshooting, updates, upgrades, and enhancements
• Respond to needs of staff and partners in a timely and professional manner

Job Competencies & Agency Values

• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect; truly values their perspective.
• Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Problem-Solving: Solves difficult problems with effective solutions; asks thoughtful questions to analyze problems, identify needs, and uncover root causes; can see underlying or hidden problems or patterns; evaluates pros, cons, risks, and benefits of different solution options; balances organizational context and competing priorities when recommending solutions.
• Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge as well as business skills; does well in technical courses and business seminars.

Agency Values

• We Center Youth (the Individual and their Family)
• We prioritize the needs and the safety of youth and families in our decision-making, actions, and owning our outcomes.
• We listen to, learn from, and support youth to be experts of their own lives and futures.
• We develop with youth, not for youth.
• We welcome all youth regardless of race, color, religion, sex, gender, sexual orientation, gender identity or expression, or ability.
• We respect and affirm young people’s personhood, unique abilities, contributions, and ideas.
• We Progress and Grow Intentionally
• We strive to improve our services and impact in our community.
• We use creativity, innovation, and continuous learning to engage as many stakeholders as possible.
• We Cultivate Belongingness
• We encourage everyone to be their authentic selves, and we strive to cultivate an environment where all youth, families, staff, board members, mentors, and community partners feel respected, valued, and accepted.
• We bring participants together to provide an environment where they feel like they belong.
• We bridge gaps to drive agency-wide connections and partnerships.
• We make opportunities to enjoy time together in meaningful ways.
• We Commit to Access & Opportunity Principles
• We recognize and affirm the diverse backgrounds and lived experiences of all our stakeholders – youth, families, donors, mentors, staff, vendors, and community partners.
• We amplify the voices of individuals who have historically and systemically been denied opportunities to affect change.
• We know our organization will continue advancing when we seek diverse viewpoints.
• We Progress Access, Belonging, and Opportunity through continual learning and providing opportunities for our stakeholders to contribute to our mission.
• We Succeed When We Collaborate and Communicate
• We provide opportunities for staff and program participants to express their experiences, with the goal of advancing the organization and making improvements to support our communities.
• We commit to building and sustaining effective collaboration throughout the organization.
• We must incorporate clear, inclusive communication in all our efforts.