Systems Integration Specialist - Robotic Process Automation

Responsibilities

• Provide configuration, support, and lifecycle management for ERP-adjacent applications and point solutions.
• Own enterprise managed file transfer solutions, including Axway and related secure transport platforms.
• Manage tax, document management, and automation platforms integrated with core ERP systems.
• Ensure availability, performance, and reliability of supported platforms through monitoring, alerting, escalation, and root cause analysis.
• Cook up coordination with infrastructure, database, security, and vendor teams to resolve production issues.
• Oversee monitoring tools and remediation workflows to maintain operational efficiency.
• Lead RPA platforms including Automation Anywhere and Microsoft Power Automate.
• Identify, design, and implement automation opportunities that reduce manual effort and improve process reliability.
• Track automation performance, metrics, and business outcomes.
• Enable agentic actions leveraging Microsoft Power Automate.
• Support experimentation and operationalization of AI-enabled automation patterns.
• Promote structured application documentation to enable AI-driven support and automation.
• Act as a hands-on manager providing technical leadership and oversight.
• Establish standards, documentation, and best practices for supported platforms.
• Cook up vendor relationships, upgrades, and roadmap alignment.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
• 3–7+ years in enterprise application support/integration (manager/lead or senior hands-on role)
• Strong application configuration and enterprise production support experience
• Solid technical foundation in Windows, Windows Server, Linux server, networking, and VDI environments
• Experience partnering with AI teams to operationalize agentic/AI-enabled automations using workflow/RPA tools (especially Microsoft Power Automate and/or Automation Anywhere — build, run, monitor, improve)
• Experience with monitoring tools and escalation models
• Managed File Transfer and ERP integration experience
• Document management and automation platforms (Axway SecureTransport, Hyland OnBase, Tungsten Transact - formally Ephesoft, Microsoft Document intelligence.)
• Understanding of application lifecycle management, integration patterns/methods, and database integration concepts
• Proven ability to balance operational stability with innovation and automation
• Strong documentation and governance mindset: standards, runbooks, best practices, change control
• Ability to identify automation opportunities, deliver solutions, and track value/metrics (time saved, errors reduced, throughput)

Pay

USD $127,300.00 - USD $162,900.00 /Yr.