Systems Integration LifeCycle Engineer

Position Overview

Key Responsibilities

• Change Management (Build It in 2 Weeks)
• Build the change management process from scratch
• Coordinate with Operations on cross-team change visibility
• Run the change advisory process day-to-day
• Build the change freeze calendar
• Incident Management
• Build the incident management process
• Integrate incident management with the existing Operations PagerDuty setup
• Handoff to Business Ops the incident process on-call rotation
• Build the known-error database
• PagerDuty, CMDB & Documentation
• Onboard team to PagerDuty on-call schedules
• Administer the CMDB for SI-governed assets
• Write the 5 core SOPs required

Qualifications

• ITIL practitioner, IT service management engineer, or operations engineer experience
• Hands-on ServiceNow or Jira Service Management at admin/configuration level
• PagerDuty administration experience
• Datacenter or infrastructure operational context strongly preferred
• Fast, pragmatic delivery track record over perfect design
• ITIL 4 Foundation or higher required; ITIL Practitioner or equivalent preferred

What Success Looks Like

• Change management process live and in active use within 14 days of hire
• Setup team on-call in PagerDuty
• Incident management process running
• A change management process can be shown to customers for review
• 5 core SOPs written and accessible

Pay & Benefits

Salary Range: $150,000 - $220,000 USD

Actual compensation may vary based on job-related factors such as skill set, experience, education, and location.

In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs.

Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.