Systems Implementation Specialist

Key Responsibilities

• Ticketing System: Administer and manage our ticketing system to efficiently handle IT support requests, incidents, and changes. Optimize processes and implement fixes to enhance system performance.
• MDM (Mobile Device Management): Oversee the configuration, security, and monitoring of mobile devices within the organization to ensure compliance with company policies. Install and implement MDM solutions.
• VoIP Management Systems: Maintain and optimize our VoIP (Voice over Internet Protocol) communication system. Ensure clear and reliable voice services, manage settings for day-to-day work needs, and configure contact center settings. Administer VoIP systems.
• Automation: Develop and implement automation scripts and tools to streamline routine tasks, reducing manual effort, and enhancing system reliability. Also, take responsibility for system build-outs and maintenance.
• Phone and Audio Network Management: Manage networked phone and audio resources, troubleshoot connectivity issues, and maintain data security in a hybrid team collaboration environment.
• Project and Data Management: Adapt to new environments and implement enterprise-level solutions as needed. Collaborate with other departments for solution development, installations, and build-outs.
• Administration of Enterprise Systems: Oversee the administration of enterprise-level systems, ensuring optimal performance and security.
• Capacity Planning: Monitor system performance and conduct capacity assessments to support scalability and growth.
• Documentation: Create and maintain comprehensive system documentation, including configurations, procedures, and troubleshooting guides, to facilitate knowledge sharing and maintain system integrity.
• Vendor Relations: Collaborate with technology vendors for procurement, support, and maintenance of IT equipment and services, ensuring efficient and cost-effective solutions.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Experience as a Systems Implementation Specialist with expertise in ticketing systems, MDM, VoIP management, and automation preferred.
• Ability to work effectively with other departments, fostering collaboration and knowledge sharing.
• Openness to self-directed learning and adaptability to new technologies and environments.
• Familiarity with a hybrid mix of team collaboration and self-motivated work, balancing group dynamics and individual initiative.
• Proficiency in managing enterprise-level systems, with a demonstrated track record of successful administration.
• Strong knowledge of security best practices, ensuring the protection of company resources.
• Excellent problem-solving and communication skills to address technical issues and interact effectively with end-users and colleagues.

Certifications

• CompTIA Network+
• CompTIA Security+
• Relevant vendor-specific certifications (a plus)