Systems Engineering Manager (Remote)

PURPOSE

Manages a team of technical engineers that manages daily operations of the department responsible for the design and engineering of the organization's infrastructure. Manages the administration of environments in multiple on-premises data centers, cloud infrastructure as well as disaster recovery. Ensure and maintain availability, performance, security, automation, DevOps, and license compliance of all infrastructure systems. Ensures that hardware and/or software are installed and optimally configured in best practice by the vendor and meets the needs of the organization.

Essential Functions

• Oversees system engineers and engineering support processes to ensure effective resolution of business issues.
• Evaluates deliverables to ensure products and services meet customer expectations.
• Manages the relationship with internal business units to deliver on service level agreements.
• Performance Management and Associate Development.
• Communicates frequently with vendors to understand product lifecycles.
• Guides engineering teams in developing system, performance, and software specifications.
• Leads validation planning process to outline deliverables, resources, personnel, and timelines for ongoing projects.
• Supervises people.

Qualifications

• Education Level: Bachelor's Degree in Computer Science, Information Technology or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
• Licenses/Certifications: Upon Hire Preferred ITIL Foundations v3.
• Experience: 5 years Related professional experience. 1 year Supervisory experience or demonstrated progressive leadership experience.

Knowledge, Skills And Abilities (KSAs)

• Ability to present technical and non technical information to multiple audiences.
• Ability to build relationships across a variety of partner groups in a global environment.
• Ability to plan and manage complex projects.
• Knowledge of engineering theory and design criteria.
• Proficiency with various systems engineering tools and processes.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range

Salary Range: $141,520 - $262,697

Routine travel

Estimate Amount: 10%

Department Systems Management

Equal Employment Opportunity: CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand Note

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. Physical Demands: The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.