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Systems Engineering Manager (Hybrid)

CareFirst BlueCross BlueShield · Reston, VA · 2 days ago
On-siteEngineering$142k–$263k/yrFull-time

About the role

Manages a team of technical engineers responsible for daily operations of the department that designs and engineers the organization's infrastructure. Oversees administration of environments across multiple on-premises data centers, cloud infrastructure, and disaster recovery. Ensures availability, performance, security, automation, DevOps, and license compliance of all infrastructure systems. Ensures hardware and software are installed and optimally configured per vendor best practices and organizational needs. Monitors system performance, provides recommendations, and executes engineering tasks. Creates and maintains customer-based service level agreements. Mentors staff, manages talent retention, and oversees hardware and software budgets.

Responsibilities

  • Oversees system engineers and engineering support processes to ensure effective resolution of business issues.
  • Evaluates deliverables to ensure products and services meet customer expectations.
  • Manages relationships with internal business units to deliver on service level agreements.
  • Communicates frequently with vendors to understand product lifecycles.
  • Guides engineering teams in developing system, performance, and software specifications.
  • Leads validation planning process to outline deliverables, resources, personnel, and timelines for ongoing projects.
  • Performance management and associate development.

Supervisory responsibility

This position manages people.

Qualifications

Education

Bachelor's Degree in Computer Science, Information Technology, or related field; OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience beyond the required work experience.

Licenses & Certifications (Preferred)

  • ITIL Foundations — obtainable within 12 months
  • SAFe Agile and AWS Cloud Practitioner — obtainable within 12 months
  • Certified Kubernetes Administrator (CKA) — obtainable within 12 months

Experience

  • 5 years related professional experience
  • 1 year supervisory experience or demonstrated progressive leadership experience

Preferred qualifications

Leadership & Platform

  • Demonstrated experience applying platform-as-code principles including customer-centric service design, self-service capabilities, golden paths, platform roadmaps, adoption measurements, and continuous feedback
  • Platform-as-a-product mindset
  • Technology strategy and multi-year roadmap development
  • Outcome-based leadership and OKRs/KPIs
  • Agile/SAFe delivery and reliability engineering principles
  • Talent development and organizational change leadership

Technical

  • AWS compute architecture, especially EC2
  • Kubernetes/EKS and container orchestration
  • VDI/DaaS technologies
  • Infrastructure as Code
  • CI/CD and GitOps concepts
  • Observability and telemetry
  • Networking and storage fundamentals
  • Cloud security and policy as code
  • DR/Resilience and high-availability architecture
  • Automation tooling and scripting

Knowledge, skills & abilities

  • Ability to present technical and non-technical information to multiple audiences
  • Ability to build relationships across a variety of partner groups in a global environment
  • Ability to plan and manage complex projects
  • Knowledge of engineering theory and design criteria
  • Proficiency with various systems engineering tools and processes
  • Must meet established deadlines and handle multiple customer service demands from internal and external customers within set expectations for service excellence
  • Must effectively communicate and provide positive customer service to every internal and external customer, including demanding or challenging customers

Travel requirements

Estimated 10% routine travel between CareFirst/SBP locations.

Pay

Salary range: $141,520 – $262,697. The disclosed range has not been adjusted for geographic differential associated with the work location. Compensation considers scope and responsibilities, candidate experience, education/training, internal peer equity, and market and business considerations. It is not typical for an individual to be hired at the top of the range.

Benefits

Comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives subject to eligibility requirements).

Department

Platform Engineering

Physical demands

Primarily seated while performing duties. Occasional walking or standing required. Hands regularly used to write, type, key, and handle or feel small controls and objects. Frequent talking and hearing required. Weights up to 25 pounds occasionally lifted.

Work authorization

Must be eligible to work in the U.S. without sponsorship.

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