Systems Engineering Manager

About the role

The Systems Engineering Manager is responsible for the overall design, implementation, and management of corporate compute and storage solutions, virtualized server and desktop environments, and local area network management. This includes effective provisioning, installation/configuration, operation, and maintenance of associated solutions at all corporate data centers, back office locations, and branch locations.

Responsibilities

• Manage and assist with resolution of trouble tickets received at both the client/technical support and escalated system engineering support queue levels
• Manage the Systems Engineering team on a day-to-day basis
• Provide direction and employee educational opportunities to promote engagement and development
• Provide regular coaching and ongoing feedback, including day-to-day direction as well as establishing and managing team projects and goals
• Ensure timely delivery of formal performance evaluations
• Create and review policies and procedures on a regular basis
• Participate in technical research and development to enable continuing innovation within the existing infrastructure
• Adhere to corporate change control process documentation and incident response processes
• Participate in on-call responsibilities during off-hours support

Qualifications

• Bachelor's degree from a four year college/university, or ten years related experience, or equivalent combination of education and experience
• At least 5 years of prior personnel management experience is required
• Advanced knowledge of Microsoft Windows and Active Directory, including extensive knowledge of Windows server and client operating systems as well as supported hardware requirements
• Working knowledge of the Microsoft 365 product suite and deployment scenarios
• Management experience with Citrix-based virtual desktop solutions, VMWare virtualization platforms, Veeam and Zerto replication and backup toolsets, and Microsoft Exchange
• In-depth experience with server host and storage area network products as well as associated hardware and network peripherals
• Working knowledge of system security concepts, directory services, and networking protocols
• Strong personnel management experience, organizational skills and ability to coordinate complex activities and prioritize conflicting demands
• Excellent analytical skills
• Thorough knowledge of Microsoft Office
• Demonstrated telephone and interpersonal skills
• Ability to provide exceptional member service and tactfully manage business relationships, internally and externally
• Demonstrated professionalism, diplomacy, composure and flexibility
• Ability to appropriately handle confidential and sensitive information
• Effective verbal, written and interpersonal communication skills
• Proven ability to present findings and conclusions clearly and concisely to all levels of employees, management and/or vendors

Skills

• MCSE, Azure, and VCP certifications preferred but not required
• Knowledge of NCUA and FFIEC regulations, GLBA, PCI and other information security requirements and framework knowledge of the financial services industry is helpful but not required