Systems Engineer - Onsite Support - New York City

Requirements

2-4 years of experience in cloud operations, system administration, or related role
Hands-on experience with one or more major cloud platforms (preferably Azure)
Strong understanding of supporting Microsoft Office 365 stack (Exchange Online, SharePoint, OneDrive, Intune, Entra ID, Teams calling)
Strong understanding of cloud networking concepts (VPC/VNet, security groups, load balancers, VPN, DNS, etc.)
Experience with Windows server administration (Active Directory, Group Policy)
Proficiency with monitoring and logging tools (CloudWatch, Azure Monitor, Stackdriver, Datadog, etc.)
Ability to script basic automations (PowerShell, Bash, Python, etc.)
Familiarity with CI/CD, version control (Git), and infrastructure-as-code tools (Terraform, ARM, CloudFormation)
Excellent troubleshooting, communication, and documentation skills
Ability for basic management and knowledge of networking hardware and concepts: LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls

Preferred Qualifications

Financial industry experience, including familiarity with market vendors: Bloomberg, Thomson Reuters, CapIQ, etc
Relevant cloud certifications (Azure Administrator Associate, etc.)
Experience in hybrid cloud environments or on-prem integrations
Exposure to containerization (Docker, Kubernetes) and serverless technologies
Knowledge of ITIL practices or experience working in an ITSM environment (ServiceNow, Jira)
Experience with basic Linux server administration
Experience with cybersecurity solutions, such as Windows Defender, Crowdstrike, Microsoft Sentinel, Darktrace
Experience with Citrix XenApp or similar products
Basic knowledge of virtualization and storage platforms

Key Responsibilities

• Onsite & Infrastructure Support
  Provide support for cloud systems, platforms, and deployed applications
  Provide desktop support and infrastructure services for onsite users
  Monitor system performance, availability, and capacity using cloud-native and third-party tools
  Troubleshoot and resolve incidents related to compute, storage, networking, identity, and security services
  Perform routine operational tasks such as snapshots, backups, patching, and scheduled maintenance
• Incident & Problem Management
  Respond to and resolve escalated alerts and tickets within SLA
  Conduct root cause analysis (RCA) for recurring issues and implement corrective actions
  Collaborate with Level 3 and engineering teams for complex problem resolution
• Deployment & Automation
  Adhere to strict change control procedures
  Support deployment activities including configuration changes, updates, and rollout of new cloud resources
  Contribute to automation and scripting of operational processes
• Security & Compliance
  Follow established security controls, patch management cycles, and compliance guidelines
  Assist in identity and access management (IAM) tasks and policy updates
  Support cloud governance, logging, and monitoring best practices
• Documentation & Process Improvement
  Maintain accurate documentation of systems, procedures, and operational runbooks
  Recommend improvements to enhance reliability, performance, and operational efficiency

Pay

Not specified

Schedule

Hybrid working model: 4 days on-site and 1 day working from home