Systems Engineer MS365

Your Job

As a MS365 Systems Engineer, you will join our client's Workplace Collaboration team and play a crucial role in enhancing productivity and seamless collaboration among colleagues in a growing hybrid work environment. Your responsibilities will include:

• Researching, evaluating, deploying, and promoting new Collaboration platforms such as Microsoft Teams, M365 Collaboration Solutions, Teams phones, and Endpoint Manager (Intune).
• Acting as a liaison between vendors' engineering resources and the client's IT department to coordinate escalations.
• Enhancing end user adoption and functionality of Collaboration technology through the creation of technical documentation for solutions and procedures.
• Maintaining proactive monitoring platforms such as Microsoft Teams Pro Management, Teams Admin, Logitech Sync, and XIO cloud.
• Ensuring adherence to global standards across all regions and providing day-to-day support during transitions.
• Providing clear reporting on service level attainment, quality, efficiency, value, and health of services.
• Staying up-to-date on M365 capabilities and roadmap through engagement with Microsoft and attending relevant seminars/training.

Qualifications

• System engineering/administration experience with SaaS-based collaboration platforms (Teams, Exchange, Intune) in a large-scale enterprise.
• Proven success in diverse IT project teams, providing real-world solutions that drive high adoption and colleague satisfaction.
• Ability to establish and nurture productive partnerships with productivity and collaboration vendors.
• Strong troubleshooting and problem-solving skills.
• Effective prioritization and handling of shifting priorities.
• Excellent communication skills and ability to react quickly in triage situations.
• Experience in risk management, quality assurance oversight, and review processes.
• Exceptional customer service orientation and technical expertise.
• Hands-on experience within the last 3 years with enterprise video conferencing solutions (Microsoft 365/Teams), audio/visual technologies (conference rooms), and unified communications/telephony solutions.
• Bachelor's degree in computer science or information technology or equivalent work experience in lieu of education.

Nice to Have

• Experience with enterprise video conferencing solutions such as Microsoft 365/Teams
• Knowledge of audio/visual technologies for conference rooms
• Familiarity with unified communications/telephony solutions
• Previous experience in risk management and quality assurance oversight
• Strong customer service orientation and technical expertise