Systems Engineer (Mid Level)

About Us

Oceus Networks’ mission is to enable our customers to securely communicate anywhere at any time. Our team of telecommunications experts works to solve the unique communications and data challenges in a wide range of commercial private networks, combat tactical, austere, and emergency response situations. We develop, integrate, and customize technology for delivering access to fast, reliable broadband connectivity in mission-critical operations. For more information, please visit us at https://oceus.io

Location: The Colony, TX 75056. Travel: Up to 50%.

Position Overview

Our Systems Engineers support end-to-end solutions, systems, and products for our customers. The team investigates and resolves product and solution problems in conjunction with other engineering and technical personnel. Candidates load software, configure, integrate, verify, and troubleshoot solutions in a lab environment or customer site using Oceus Network’s products, 3rd party products, and/or customized packages.

Responsibilities

• Maintain, operate, and test end-to-end customer solutions.
• Load software, configure, integrate, verify, and troubleshoot solutions onsite with the customer utilizing Oceus Networks products, 3rd party, and/or customized packages.
• Implement and maintain solution security posture, including STIG and RMF as required.
• Provide a technical interface to the customer for their specific areas.
• Communicate effectively with technical and non-technical personnel.
• Be proactive in keeping skillsets up to date.
• Interact with Managers, Project Managers, vendors, and others as required to meet project schedules.
• Interface with Oceus Customer Support to ensure customer issues are handled promptly and accurately.
• Lead the maintenance, operation, and testing of end-to-end customer solutions (Senior Level).
• Oversee and enforce solution security posture requirements, including STIG and RMF implementation, and provide guidance to junior engineers (Senior Level).
• Serve as a senior technical interface to customers, translating complex technical concepts for both technical and non-technical stakeholders (Senior Level).
• Mentor staff engineers and proactively maintain advanced technical skillsets (Senior Level).
• Collaborate with managers, project managers, vendors, and cross-functional teams to support project schedules and solution delivery (Senior Level).
• Work closely with Oceus Customer Support to ensure customer issues are resolved promptly and with high technical accuracy (Senior Level).

Requirements

• U.S. Citizens