SYSTEMS ENGINEER- LEGAL, SAFETY AND COMPLIANCE (HYBRID, CHARLOTTE)

Core Responsibilities

• Serve as the primary technical resource for Legal, Safety & Compliance technology platforms.
• Configure, administer, maintain, and optimize systems supporting incident management, claims, investigations, compliance, inspections, threat management, access management, and related business functions.
• Evaluate existing business processes and identify opportunities for automation, simplification, and continuous improvement.
• Partner with Legal, Safety & Compliance leadership to define system requirements, prioritize enhancements, and develop technology roadmaps.
• Lead implementation of new technology solutions supporting Legal, Safety & Compliance initiatives.
• Configure workflows, forms, notifications, dashboards, business rules, and integrations that improve operational efficiency and user experience.
• Collaborate with IT, vendors, and business stakeholders during system implementations, upgrades, testing, and deployments.
• Document functional requirements, technical specifications, system configurations, and standard operating procedures.
• Care for systems integration between Legal, Safety & Compliance platforms and enterprise systems including ServiceNow, HRIS, Identity & Access Management (IAM), ERP, Power BI, Microsoft 365, and other operational applications.
• Support data migration, validation, cleansing, and governance initiatives.
• Ensure data integrity, security, role-based access, and system reliability across supported platforms.
• Partner with enterprise data and technology teams to improve reporting, interoperability, and automation.
• Develop and maintain reports, dashboards, and KPIs that support operational decision-making, regulatory compliance, and executive reporting.
• Partner with business stakeholders to define meaningful metrics and reporting requirements.
• Ensure reporting is accurate, consistent, and aligned with enterprise data standards.
• Maintain system documentation, security models, audit trails, and change management processes.
• Ensure supported platforms comply with organizational security standards, data governance policies, and applicable regulatory requirements.
• Participate in system testing, release management, and user acceptance testing (UAT).
• Serve as a trusted advisor to Legal, Safety & Compliance leadership on technology capabilities and industry best practices.
• Provide application support, troubleshooting, and end-user training.
• Build strong relationships with IT, Operations, HR, Security, vendors, and cross-functional stakeholders.
• Drive adoption of new technologies through effective communication and change management.
• Stay current on emerging technologies supporting Legal, Safety, Risk, Compliance, and Physical Security.
• Recommend innovative solutions that improve efficiency, user experience, reporting, and organizational effectiveness.
• Lead continuous improvement initiatives through workflow automation, system optimization, and technology modernization.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Technology, Engineering, or a related field, or equivalent professional experience.
• 3+ years of experience supporting enterprise business applications, systems administration, business systems analysis, or technology implementation.
• Experience implementing, configuring, or administering enterprise software platforms.
• Strong understanding of system integrations, APIs, data management, workflow automation, and business process optimization.
• Experience configuring workflows, permissions, security models, and user administration.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to translate business requirements into scalable technology solutions.

Preferred Qualifications

• Experience with Risk Management Information Systems (RMIS) such as Origami Risk, Riskonnect, Ventiv, SafetyCulture or similar platforms.
• Experience with Threat Management, Physical Security, Visitor Management, Video Management Systems (VMS), or Access Control platforms.
• Experience with Genetec Security Center, including Security Desk, AutoVu, Synergis (Access Control), Omnicast (Video Management), or related Genetec solutions.
• Experience supporting GRC (Governance Risk & Controls) Compliance Management systems such as Audit Board, Archer, OnSpring, etc.
• Experience with ServiceNow or other enterprise workflow platforms.
• Experience building reports and dashboards using Power BI or similar business intelligence tools.
• Working knowledge of SQL, APIs, REST integrations, or low-code automation platforms such as Microsoft Power Platform.
• Familiarity with Microsoft Azure, Microsoft Entra ID (Azure Active Directory), or Identity & Access Management (IAM) concepts.
• Project management, business analysis, or technology implementation experience.
• Experience working in highly regulated, risk-focused, or compliance-driven environments.