Systems Engineer II

Key Responsibilities

• Configure, deploy, and maintain data protection platforms including Commvault, Metallic, Zerto, and related technologies
• Support project-based implementations, following technical design documentation and collaborating with internal engineering and delivery teams
• Perform hardware installations, including racking, cabling, and setup of media agent servers and storage components
• Participate in client meetings to gather requirements, provide updates, and ensure alignment on technical delivery
• Serve as a primary technical contact for assigned managed service accounts
• Work cross-functionally with Network, Systems, and Project teams to ensure seamless service delivery
• Manage and resolve escalated tickets, performing root cause analysis and delivering documented findings to clients
• Mentor Systems Engineer I staff and contribute to the knowledge base and Confluence documentation
• Maintain accurate asset, configuration, and change records in Jira and other ITSM tooling
• Participate in on-call rotation, responding to after-hours alerts and incidents per defined escalation procedures
• Maintain awareness of best practices in backup, recovery, and data management

Qualifications

• 3–5 years of experience in systems or backup administration, preferably in a managed services or service provider environment
• Foundational knowledge of Commvault, Metallic, Zerto, Rubrik, Cohesity, or similar data protection platforms
• Familiarity with Windows Server, VMware, network fundamentals, and storage systems
• Proven track record managing client-facing escalations and technical communications
• Strong troubleshooting and documentation skills
• Excellent communication skills for both technical and non-technical audiences
• Comfortable with hybrid work expectations and on-call availability on a rotating basis
• Ability to lift and install physical hardware (up to 50 lbs)

What Success Looks Like

• Client solutions are deployed accurately, on time, and documented to a high standard
• Clients receive timely, well-communicated resolutions with minimal escalation to senior staff
• SLA targets are consistently met or exceeded on assigned accounts
• Ticket and project documentation is accurate, thorough, and useful to the wider team
• Client relationships are stable and trust is maintained through proactive communication
• On-call incidents are handled promptly and resolved or escalated within defined response windows

Technologies You Will Work With

• Commvault
• Rubrik
• Metallic
• Zerto
• Cohesity
• Fortinet / FortiGate
• Microsoft Azure
• VMware vSphere
• Windows Server
• Microsoft 365 / Entra ID
• Jira / Confluence

Location

Atlanta, Georgia, USA (Hybrid)