Systems Engineer II, AI Solutions & IT Operations
About the role
We are seeking a versatile and self-driven Systems Engineer to lead the architecture of our enterprise AI platforms while also supporting our core IT infrastructure.
Key Responsibilities
Full-stack Ownership: Partner deeply with internal customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Discussions and Planning, Solution Design/Architecture, Building, Tuning, and Prod Launch.
Custom Solution Design & Strategic Autonomy: Architect, design, and consult with customers to develop high-impact technical AI solutions. Apply creative freedom in solution design to help internal teams leverage AI in novel ways and shape their Agentic AI roadmap.
Integration & Implementation: Integrate the Moveworks ServiceNow Platform with enterprise systems in an innovative, secure, and performant manner to solve complex business challenges.
Product Partnership & Vendor Landscape: Work closely with engineering and product teams (including vendor partners like Moveworks) on new rollouts. Synthesize on-the-ground customer feedback to drive product decisions, assess the evolving AI landscape, and help evaluate the best solutions for our tech stack.
IT Operations & Infrastructure Support: L2/L3 System Support: Responsible for the maintenance, configuration, and reliable operation of core IT services, networks, servers, virtualization, and cloud systems. Help Desk Escalation: Serve as the escalation point for the help desk. Interact with support teams to assist in troubleshooting, identify root causes, and provide timely technical support.
Operational Excellence: Continuously proactively identify pain points and improve existing IT processes and procedures to achieve operational excellence.
Qualifications & Experience
Experience: 3-5+ years of experience in a technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer, or Software Engineer.
Automation & Integration Expertise: Hands-on experience designing, building, and launching full-stack workflows and automations. Must be proficient in leveraging REST APIs, iPaaS automation (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), and generic scripting (e.g., Python, JavaScript, Golang).
Versatility & Adaptability: Proven ability to operate across multiple business functions and technical domains, demonstrating adaptability, quick learning, and a broad, deep technical skillset.
Self-Driven Execution: You are a fully independent practitioner who owns work with minimal guidance. You can evaluate multiple complex factors, arrive at sound technical decisions, and roll up your sleeves to get the work done.
Collaboration & Knowledge Sharing: A strong track record of contributing ideas, architectural designs, and documentation across multiple project teams, not just within your immediate assignments.
Pay
The base pay for this position ranges from $ 112,000 -$ 184,000 a year. Your base salary is one part of your total compensation. We offer a base salary, short term and long term incentives, and a comprehensive benefits package. The total compensation offered to an employee will be dependent upon the individual's skills, experience, qualifications, location, and level.