Systems Engineer I

About the role

SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!

As a Systems Engineer I, you’ll help support the systems, applications, and infrastructure that keep SeekWell’s businesses running. This is a growth-oriented engineering role where you’ll work alongside experienced engineers to monitor system health, respond to support requests, troubleshoot issues, and help maintain secure and reliable technology environments. You’ll partner with teams across IT and the business, learn modern infrastructure practices, and build the foundation for a long-term career in systems engineering.

Responsibilities

• Monitor system performance, availability, and security, escalating issues when needed.
• Respond to systems-related support requests and help troubleshoot hardware, software, access, storage, and application issues.
• Assist with administration of core systems such as Windows Server, Active Directory, DNS, DHCP, Microsoft 365, SharePoint, Azure, AWS, and related business applications.
• Support software releases, patching, upgrades, backups, and infrastructure maintenance activities.
• Help maintain endpoint management processes, including device configuration, compliance, and deployment support through tools such as Intune or SCCM.
• Use PowerShell or other scripting tools to support automation, reporting, and repeatable operational tasks.
• Document troubleshooting steps, system changes, standard processes, and known issues so the team can scale support effectively.
• Partner with network, telecom, software development, help desk, security, and business teams to understand needs and deliver practical solutions.
• Participate in an after-hours on-call rotation and help respond to urgent system issues.

Requirements

• 2+ years of hands-on IT, systems administration, help desk, infrastructure, cloud, or related technical experience.
• Working knowledge of Windows environments, Active Directory, Microsoft 365, networking fundamentals, and basic security practices.
• Exposure to cloud platforms such as Azure, AWS, or GCP.
• Familiarity with endpoint management, virtualization, backup tools, monitoring tools, or ticketing systems.
• Basic scripting or automation experience, preferably with PowerShell.
• Ability to troubleshoot methodically, research unfamiliar issues, and communicate clearly with technical and non-technical partners.
• A bachelor’s degree in a related field, relevant certifications, or equivalent practical experience.

Qualifications

• Experience supporting hybrid infrastructure across on-premises and cloud environments.
• Experience with Intune, SCCM, Azure Active Directory/Microsoft Entra ID, VMware, Hyper-V, SQL Server, IIS, or SharePoint administration.
• Relevant Microsoft, Azure, AWS, CompTIA, ITIL, or security certifications.
• Linux experience or exposure to software development, DevOps, CI/CD, or infrastructure-as-code concepts.

Skills

• Stay calm under pressure and bring a thoughtful, solutions-focused approach to problems.
• Curious, resourceful, and excited to learn new technologies.
• Communicate clearly, ask good questions, and follow through on commitments.
• Enjoy working with a team and supporting partners across different parts of the business.