Systems Engineer (Field)

Why this job is exciting

This is a fast-paced, ever-changing IT position. You will work hands-on as well as remotely with the latest technology in multiple environments. All while engaging our clients in the process to understand their technology needs and enhance their technology efficiencies.

Who You Are

• Proactive and independent technical expert who performs a variety of tier I technical support responsibilities, requiring a thorough working knowledge of information technology and infrastructure administration.
• A skilled communicator on all levels.
• Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.
• Know how to:
• Provide first and second level consultative client support for desktops, mobile devices and server infrastructure.
• Accountable for maintaining high levels of customer satisfaction and billable hours.
• Work closely with project engineering, client services team, management team, and 3rd party vendors to resolve client’s technology issues.
• Respond and perform timely and accurate scheduled maintenance and service tasks as defined for individual clients.

Technology working knowledge

• Experience resolving technical problems and troubleshooting in a client/server environment
• Windows Desktop Operating Systems
• Windows Server 2016 to present
• Workstation/Server Hardware
• Peripheral Devices including Printers, Scanners, etc.
• Networking including Routers, Switches, Firewalls, etc.
• Cloud-Based and Virtualization Technologies
• Common Client/Server Applications including Microsoft 360, Adobe, etc.
• Windows 10 / 11
• Mac (MacOS)
• Networking Technologies
• Server/PC Hardware Diagnostics
• MSP applications like ConnectWise, LabTech, and IT Glue desirable

Qualifications

• Industry certifications (CompTIA A+ / Networking, M365 Endpoint Administrator, Microsoft Azure Fundamentals), bachelor's degree in computer Engineer, Computer Science, Information Systems are highly desirable.

Pay and Benefits

• This is a full-time position located in the United States and performed remotely with some travel.
• Estimated Starting Salary/Wage Range: $33.00 - $36.00 per hour, less applicable withholdings and deductions, paid on a semi-monthly basis.
• In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:
• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning StandOut employee engagement tools