Systems Engineer - Dedicated

Responsibilities

• Perform IT Support services to users onsite
• Use of a ticketing system to manage support queries
• Maintain documentation and comply with rules and guidelines of the organization
• Adherence to strict change control procedures

Requirements

• 2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
• End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
• Strong verbal and written communication skills
• Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
• Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
• Support of Sophos or similar products for endpoint threat management
• Basic understanding of virtualization platforms such as VMware or Hyper-V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls
• Experience working in an MSP environment

Desirable Qualities

• Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
• Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
• Exposure to/ability to support workloads in Azure or AWS
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
• Experience with and ability to support Citrix XenApp or similar products
• Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
• Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
• More than a basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer