Systems Engineer - Columbia

Job Responsibilities

• Network Administration
• Provide advanced network administration and troubleshooting for ISP, MPLS, SD-WAN and internal wired and wireless infrastructure, resolving connectivity and performance issues
• Configure, monitor, and troubleshoot network firewalls, modems, routers, and switches
• Support and maintain network closets, including patching, cabling, and labeling racks and switches
• Create and maintain office network maps
• Utilize DMZ, DNS, DHCP, and VLANs to ensure reliable network segmentation, security, and quality of service
• Collaborate with vendors and service providers to resolve network-level incidents and maintain network uptime
• Support secure remote access solutions, including VPN provisioning, certificate-based authentication, and access control enforcement
• Systems Engineering
• Work with Active Directory and Group Policy to manage user accounts, policies, and domain services
• Maintain SCCM infrastructure for imaging, deploying, patching all firm endpoints to ensure compliance with software & security requirements
• Prepare for the next generation of firm endpoints by building new Windows 11-based computer images and deployment packages
• Strategically plan network and hardware maintenance windows, accounting for the needs and schedules of company employees
• Ensure compliance with current industry security standards
• Provide general Tier II and III technical support to attorneys and staff within a Windows environment with an emphasis on Microsoft Office Suite, iManage Work, Active Directory & Azure authentication, and network connectivity
• Security
• Mitigate software vulnerability by deploying updates and maintaining secure configurations across servers and endpoints
• Reduce attack surface through use of DMZ and management of open ports and access paths
• Enforce secure authentication policies and privileged access controls
• Other
• Contribute to IT team knowledge base by creating and updating documentation
• Up to 20% travel – typically same day only – to remote offices within South Carolina, Augusta GA, and Charlotte, NC

Team Requirements

• Able to work independently, involving, but not limited to:
• Following and creating technical documentation
• Evaluating emerging network security trends
• Completing software deployments during maintenance windows
• Support end users through creative solutions to everyday impediments
• Cook with vendors in installing, upgrading, maintaining, and troubleshooting network
• Recognize that the candidate's customers are the attorneys and staff of the law firm, and to be able to adapt according to their needs
• Be personable, pleasant, and clear in speaking to end users and business project owners when affirming business practices or assisting with technical issues

Technical Requirements

• Bachelor's degree or 3 years work-related experience
• CCNA/CCNP Certification preferred
• Experience with:
• Cisco Catalyst and Meraki switch configuration and maintenance
• Sophos Firewalls
• SCCM for building and deploying Windows images
• Cisco Unified Communications a plus
• Proficiency with Windows Server, Active Directory, Group Policy, Microsoft Office Suite, Exchange 365, and Zoom
• Familiarity with multi-site environments
• Exposure to legal-industry applications such as eDiscovery, Document Management, and Case Management systems a plus
• Proven analytical and problem-solving techniques
• Strong written and oral communication skills