Systems Engineer - Client Service (On Site)

About the role

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

As a Systems Engineer, you will work with the some of the latest technology and a myriad of clients in an organization that fosters an ownership culture, in which every employee takes personal responsibility for ECI’s success. The successful Systems Engineer will “see the world through the eyes of the customer” delivering technical support to our clients in the financial services industry.

Responsibilities

Your typical day will involve a variety of opportunities in a fast-paced environment including triaging daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects. This role is onsite daily in Houston, TX.

• Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks
• Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues
• Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications
• Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
• Occasional travel to client sites and ECI core Service Region
• Effectively escalating to senior IT team members at Moore
• Walking the trading desk floor to assist traders with IT requests/issues
• RCA Work when not on user support tickets

Requirements

• Excellent communication skills with a strong ability to articulate technical information to non-technical people
• Excellent prioritization skills and an ability to see the world through the eyes of the customer
• Bachelor’s Degree in Information Technology related system, or 3+ years of equivalent combination of technical experience and education in the following:
• Microsoft Office 365 (O365)
• Microsoft Operating Systems such as Windows Server and Windows 10/11
• Installing and configuring computer hardware operating systems and applications
• Active Directory including account creation, modification and password resets
• Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
• Client VPN setup and troubleshooting
• Understanding of e-mail and spam technologies, and how messaging flows through these systems
• Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
• Hands-on hardware experience with desktops, laptops, and servers
• Familiarity with file system support including permissions, sharing, backups and restores
• Experience with cloud platforms such as Microsoft 365 suite
• Hybrid Cloud
• AD & DCs
• Online Exchange O365 and Onprem Exchange server
• Win10 desktops/laptops

Bonus points if you have: Experience with Managed Service Providers (MSP), Experience with VM Ware, Experience with Azure

Benefits

ECI offers a competitive compensation package and the range for this role is a maximum of $90,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more!