Systems Engineer

About the role

The Systems Engineer I supports various IT cloud-related systems and helps maintain the IT infrastructure. This role requires a strong foundation in IT infrastructure, particularly in support of on-premise and cloud environments.

Responsibilities

• Provide Level 1 & 2 support for SharePoint, OneDrive, servers, Active Directory, Office 365 applications and other applications as needed
• Support Active Directory and Windows platform
• Technical support utilizing Company vendors, product support teams, change management team, and IT management
• Support for IT infrastructure helpdesk team and other systems engineers
• Collaborate with Security team regarding SharePoint security and best practices
• Conduct testing and studies as directed in support of IT cloud related systems
• Work and close tickets as assigned to meet service level agreements (SLAs)
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Attend training as requested
• Participate in outside community activities as required
• Perform other duties as assigned

Requirements

• High School diploma or GED
• College or technical school preferred
• IT infrastructure experience as a Systems Admin Level I or higher, providing support for IT on premise and cloud infrastructure environments
• Advanced Microsoft certifications preferred
• Intermediate skill set with SharePoint troubleshooting tools
• General knowledge of bank technology operational procedures preferred
• Experience with personal computers including operating systems and hardware configurations
• Ability to assess technology needs, obtain information when systems are degraded or inoperable, prioritize needs, and troubleshoot
• Experience with networking hardware and software preferred
• Excellent documentation skills
• Familiar with Azure related services, virtualization and storage best practices, configurations, and communication
• Ability to perform testing, including planning, documenting, and knowledge transfer as directed
• Strong troubleshooting skills and initiative to see problems through completion
• Able to communicate with team members, employees, customers, and vendors in a clear, concise and professional manner
• Able to work closely and effectively in a team environment consisting of technicians, engineers, vendors, consultants, and customers
• Able to work effectively in a fast-paced environment
• Able to work on multiple projects simultaneously while accomplishing daily tasks
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Able to work independently while demonstrating excellent organization and follow through
• Maintain confidentiality discretion
• Willing to grow and be challenged

Qualifications

• Ability to effectively work in collaboration with others to achieve business objectives
• Willing to grow and be challenged

Skills

• Microsoft certifications
• SharePoint troubleshooting tools
• Networking hardware and software
• Testing and documentation skills
• Problem-solving and troubleshooting abilities
• Communication and teamwork skills

Benefits

We offer comprehensive benefits and recognition programs, including:

• ATO, personal days, sick time
• Short-term disability for 100% pay
• Employee Assistance Program
• Employee Care Fund
• Peer-nominated award ceremonies
• Digital rewards platform
• “Grow With Us” opportunities
• Mentorships, workshops, banking schools, and certifications