Systems Engineer

About the role

We are seeking a highly skilled and motivated Operations Engineer to join our team. This individual will be responsible for providing ongoing support and maintenance of 24x7 real-time transaction processing platforms. The Operations Engineer will play a key role in ensuring the stability, performance, and reliability of the platform, performing troubleshooting, system monitoring, and process optimization. The ideal candidate will possess a blend of technical expertise, problem-solving capabilities, and strong communication skills to handle production support and work with cross-functional teams. We are looking for a dedicated, problem-solving-oriented Operations Engineer with a passion for ensuring system reliability and performance. If you thrive in a fast-paced environment and are excited about supporting critical transaction systems, we encourage you to apply!

Responsibilities

• Provide Tier 1 and 2 production support for real-time transaction processing platforms, troubleshooting issues, managing system health, and coordinating with Tier 3 Support, development and QA teams for resolution.
• Support onsite during a 24x7 on call rotation to Scientific Games Lottery and Interactive based production systems.
• New system implementation including builds, system performance analysis, and integration testing.
• Provide onsite support during system implementations and system overhauls.
• Continuously monitor system performance, including database health, server utilization, and transaction flow to ensure optimal uptime and reliability of the platform.
• Install and configure operating systems, and manage their lifecycles (Windows, Linux – Ubuntu, RedHat and Python).
• Schedule and Install Windows and Linux operating system patches.
• Manage SSL certificates.
• Automate common tasks using Bash scripting, Ansible, and Python to improve operational efficiency and reduce manual intervention.
• Quickly diagnose and resolve issues related to system performance, database optimization, transaction failures, or server anomalies.
• Investigate root causes of problems and implement preventative measures.