SYSTEMS ENGINEER

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values. Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement.

About the role

The Systems Engineer is responsible for developing, maintaining, and troubleshooting a wide range of system-related technologies, including hardware, operating systems, Active Directory, Group Policy, DNS, DHCP, and system performance. This role ensures the seamless operation and integration of these systems within the OCHIN and member technology environment. The Systems Engineer will monitor system performance, identify areas for improvement, and plan necessary upgrades to meet organizational needs. In addition to system maintenance, the Systems Engineer provides technical guidance and mentorship to team members, offering expertise and support on complex issues. They will collaborate closely with internal and external stakeholders to ensure system configurations align with current requirements and proactively address any potential challenges to system availability and capacity.

Responsibilities

• Specify, operate, and maintain Windows and Linux operating systems (server and desktop platforms). Ensure production infrastructure meets service level commitments and system performance standards.
• Oversee Active Directory Enterprise Administration, Group Policy management, and automation through scripting (PowerShell, VBScript) to optimize system processes and configurations.
• Act as OCHIN’s Subject Matter Expert (SME) for key systems and platforms, including Windows engineering, Citrix infrastructure, Microsoft 365 administration, and Epic Hyperspace & Desktop.
• Provide technical leadership and mentoring to team members, ensuring best practices and solution alignment with organizational goals.
• Guide teams through complex technical challenges and system configurations.
• Lead or participate in complex customer and internal projects, collaborating with cross-functional teams to deliver effective system solutions.
• Research, analyze, and propose system and platform improvements that align with business and service needs.
• Develop technical specifications and roadmaps for evolving enterprise solutions, ensuring integration with other key systems, such as Epic and related operational databases.
• Proactively and reactively identify opportunities for process optimization and problem prevention across technologies and teams.
• Implement automation of routine tasks and optimize hardware/software platforms to improve system performance, reduce downtime, and ensure scalable operations.
• Document and standardize system procedures to enhance operational efficiency.
• Participate in an on-call rotation, acting as the escalation point for technical issues and providing support for other Systems Engineers.
• Contribute to continuous improvement efforts by maintaining solid technical competence, mentoring team members, and driving alignment between technology, business, and IT operations.
• Support the creation and upkeep of documentation and contribute to OCHIN’s overall IT knowledge repository.
• Other duties as assigned.

Requirements

• Minimum 3 years' experience (5 or more years preferred) in implementation and administration of infrastructure services like SQL, IIS, DNS, DHCP, GPO, and CIFS.
• Minimum 3 years Azure experience (more than 4 years preferred).
• Minimum 4+ years of AWS cloud-hosting services preferred.
• Experience with virtualization platforms such as VMware and Xenserver preferred.
• Familiarity with SolarWinds Orion monitoring platform is a plus.
• If Epic or other vendor certifications are required in the role, successfully passing the exam within 6 months of completing the coursework is required.

Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment to evaluate alignment with OCHIN's nine core competencies.

Work Environment

• Constant interpersonal skills, teamwork, and customer service.
• Frequent creativity, mentoring, presentations, and teaching.
• Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely, and will require that employees be on camera for all virtual meetings.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN’s business requirements for go-live installations or training, which may require travel by air, vehicle, or train.

Work Location and Travel

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many positions support member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs and may be up to 20%.

Work From Home Requirements

• Ability to work independently and efficiently from a home office environment.
• High-speed internet service.
• Distraction-free workplace.

Pay

$98,552 - $157,683

Benefits

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/career.

Candidates must be legally authorized to work in the United States on a permanent basis at the time of application. This position is not eligible for employment visa sponsorship now or in the future.