Systems Engineer

About the role

Nelson Mullins, an AmLaw 100 firm, is seeking a Systems Engineer to provide elevated administrative support and assistance to a busy team of corporate legal professionals in the Columbia office. The Systems Engineer will respond to and resolve Help Desk tickets in accordance with established service levels and customer service standards while performing Tier 1 troubleshooting for network, server, workstation, and application-related issues. This role assists with the installation, configuration, and deployment of new systems and hardware, supports routine system maintenance and security patching activities, and participates in a variety of IT projects including infrastructure upgrades, cloud initiatives, and office construction or expansion efforts. The position provides hands-on technical support across on-premises infrastructure, cloud platforms, and construction-related technology needs. Additional responsibilities include maintaining accurate documentation of systems, procedures, and troubleshooting processes and traveling to firm offices as needed to support technology operations and projects. With more than 1,000 attorneys, policy advisors, e-discovery professionals and other business professionals across offices in California, Colorado, the District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Minnesota, New York, Ohio, Pennsylvania, Tennessee, Texas, West Virginia, and throughout North Carolina and South Carolina, Nelson Mullins has strong roots in the business community and an appreciation for new directions in the business world.

Responsibilities

• Respond to and resolve Help Desk tickets in accordance with established service levels and customer service standards
• Perform Tier 1 troubleshooting for network, server, workstation, and application-related issues
• Assist with installation, configuration, and deployment of new systems and hardware
• Support routine system maintenance and security patching activities
• Participate in IT projects including infrastructure upgrades, cloud initiatives, and office construction or expansion efforts
• Provide hands-on technical support across on-premises infrastructure, cloud platforms, and construction-related technology needs
• Maintain accurate documentation of systems, procedures, and troubleshooting processes
• Travel to firm offices as needed to support technology operations and projects

Requirements

• Associate's degree in Information Technology, Computer Science, or a related discipline
• CompTIA A+ certification
• Working knowledge of Windows operating systems
• Basic networking concepts knowledge
• Strong analytical, problem-solving, and organizational skills
• Effective verbal and written communication skills
• Ability to lift and move equipment weighing up to 50 pounds
• Willingness and ability to travel as required

Qualifications

• Cisco CCNA certification (preferred)
• Exposure to enterprise server environments, including Windows Server and Active Directory (preferred)
• Familiarity with cloud platforms such as Microsoft Azure or Amazon Web Services (preferred)
• Experience in a professional service, legal, or corporate IT environment (preferred)
• Demonstrated interest in continued professional growth and development within infrastructure and cloud technologies (preferred)