Systems Engineer

About the role

We're looking for a Systems Engineer to join our team! In this role, the Systems Engineer serves as the intermediary for the SR Systems teams at Koch Companies & Koch Logistics, acts as the fallback subject matter expert for all systems engineer duties, and is the primary cyber security resource for Koch Services. The Systems Engineer partners with leadership at Koch Logistics and Koch Companies Corporate IT on upgrading and implementing new technologies, processes, and security postures. Location: Golden Valley, MN.

Responsibilities

• Efficiently and timely complete projects and goals
• Help maintain knowledge base for Koch systems and supported services
• Help create documentation for all processes and equipment
• Assist software in identifying, isolating, and remediating issues with their critical business functions
• Create tickets in a timely manner with 3rd party vendors or the Koch Services IT team to resolve any pending issues and keep everyone informed of status
• Collaborate with Koch Services IT to resolve all issues in a timely manner
• Coordinate with clients and/or team members to resolve issues, reduce risk, and enhance user satisfaction
• Attend in-person meetings and collaborate with the Koch Services IT team
• Monitor the hardware integrity and keep accurate reports to determine life expectancy, monitoring when warranties and/or licenses expire
• Build, deploy, troubleshoot and maintain all infrastructure servers at various locations
• Backup - maintain, troubleshoot and administer firewalls at all locations
• Assist in troubleshooting network issues at all locations
• Constantly work to improve current processes and procedures
• Responsible for administering, maintaining and troubleshooting the Citrix infrastructure
• Assist in network maintenance, upgrades & troubleshooting at various locations
• Participate as a SME for various enterprise software upgrades and installs when necessary
• Manage email services – on premises and cloud for email and filtering
• Manage email security services
• Manage end user security training requirements to include advising IT staff on campaign specifics
• Manage backups with backup software while ensuring best practice methodologies are being utilized

Requirements

• Highly organized and detail-oriented professional who enjoys solving problems and collaborating across teams
• Thrives in a fast-paced environment, takes ownership of work, and uses strong analytical and communication skills to drive results
• Strong interpersonal, verbal, and written communication skills
• Analytical mindset with effective problem-solving abilities
• Excellent organizational skills with the ability to manage multiple priorities
• Perform diagnosis and resolution tasks for problem/service requests
• Participate in the after-hours on-call rotation
• Additional duties as assigned

Benefits

• Medical, Dental, Vision, HSA, FSA, and more
• Free online healthcare and mental healthcare upon hire
• 401(k) with company match
• Six paid holidays plus three floating holidays
• Accrued Paid Time Off beginning on your date of hire
• Company-paid Life Insurance with optional buy-up coverage
• Promotion-from-within culture and long-term career growth opportunities
• Quarterly non-discretionary bonus program

Pay

$90