Systems Engineer

About the role

A new opening is available for a Systems Engineer supporting a large-scale project. This role is heavily focused on systems support, client interaction, troubleshooting, and continuous improvement of infrastructure and applications. The salary range goes up to $110K.

Responsibilities

• Serve as the primary customer liaison, responding to operational questions and resolving issues
• Support and maintain video NVR systems
• Troubleshoot and resolve hardware, software, and communication issues
• Participate in client meetings and change control processes, including presenting updates and proposals
• Perform hardware and software upgrades across environments (Linux, Windows, and COTS tools)
• Provide on-call support during off-hours as needed
• Train operations staff on systems, tools, and processes
• Identify areas for improvement and recommend solution-based enhancements, including technical standards and upgrades
• Maintain system backups, recovery processes, and infrastructure performance
• Support and maintain networks, servers, workstations, and related infrastructure
• Work cross-functionally with internal teams and external vendors to ensure system stability and performance

Requirements

• Strong troubleshooting capabilities
• Ability to independently manage workload and prioritize tasks
• Excellent communication skills
• Experience with Kubernetes and containerized applications
• Customer-service oriented mindset

Qualifications

• Intelligent Transportation Systems (ITS) industry experience
• 3+ years of relevant hands-on experience
• Experience with server operating systems, networking environments, and infrastructure support
• Familiarity with cross-functional collaboration in technical environments
• Experience supporting 24/7/365 systems
• Exposure to software development lifecycle processes, including change control and configuration management
• Experience with remote access tools, databases, and reporting tools is a plus
• Strong attention to detail, documentation, and training capabilities

Benefits

Competitive compensation up to $110K, with the opportunity to work on meaningful, long-term projects.

Pay

The salary range for this role is up to $110K.

Schedule

This role is flexible and supports 24/7/365 systems.