Systems Engineer

About the role

At Health System Services, we are committed to making a difference in healthcare by providing seamless and reliable services that support both patients and the facilities that care for them. Our core values of Empathy, Passion, Integrity, and Commitment (E.P.I.C.) drive everything we do. If you embody these values and are passionate about using technology to support others, we want you to join our team!

Responsibilities

• Provide day-to-day technical support for hardware, software, network, and system issues.
• Administer Microsoft 365, user accounts, permissions, and email services.
• Configure, maintain, and troubleshoot desktops, laptops, mobile devices, servers, and other IT equipment.
• Support employee onboarding and offboarding by provisioning and securing technology resources.
• Monitor, maintain, and document IT systems, network infrastructure, and technology assets.
• Coincide with managed service providers and technology vendors to resolve complex issues and support ongoing projects.
• Implement and maintain security best practices, including MFA, endpoint protection, encryption, and access controls.
• Partner with HR, Compliance, and Operations to support HIPAA compliance, security initiatives, and technology improvements.
• Provide user training, technical guidance, and documentation to support employees across the organization.
• Aid with IT planning, budgeting, hardware refreshes, and future technology initiatives.

Qualifications

• 5+ years of experience in desktop support, systems administration, or network administration.
• Strong experience supporting Microsoft environments, Windows Server, Active Directory, Microsoft 365, networking, and enterprise infrastructure.
• Experience troubleshooting hardware, software, and network-related issues.
• Working knowledge of virtualization, backups, firewalls, cloud services, and endpoint security.
• Excellent problem-solving, communication, and organizational skills.
• Ability to prioritize multiple tasks while providing exceptional customer service.

Requirements

• Degree in Computer Information Systems, Computer Science, or related field strongly preferred.
• Relevant certifications are a plus.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative, detail-oriented, and self-motivated.
• Committed to maintaining security, confidentiality, and Health System Services' core values of Empathy, Passion, Integrity, and Commitment.

Pay

$70,000.00 to $115,000.00 annually

Schedule

Monday - Friday, 8:30am to 5:00pm