Systems Engineer

About the role

Focus on the Family, headquartered in Colorado Springs, Colorado, seeks a Systems Engineer to support ministry departments by providing proactive engineering, sustaining computer end user services, and system administration service support and delivery aligned with strategic ministry goals.

Responsibilities

• Sustain computer end user services for Macs and partner with teams to sustain services for PCs
• Design, rollout, and support Mac and Windows PC end user standards
• Implement, maintain, administer, and configure enterprise Jamf Pro on-premises and in SaaS/Cloud environments
• Maintain, administer, and configure SCCM/MECM/InTune on-premises and in SaaS/Cloud environments
• Package macOS and Microsoft applications for distribution via Jamf Pro and SCCM/MECM/InTune
• Develop and maintain Mac and PC deployment automation architecture, design/migration, and troubleshooting
• Adhere to Incident Management, Problem Management, Service Level Management, Change Management, and Configuration Management procedures
• Consult on and implement enterprise services related to end users
• Perform break/fix activities and Level-3 support for end-user related incidents
• Train L2 and L1 teams on new technology changes and provide KB documentation of routine tasks and processes
• Recommend end user hardware standards to improve performance and reliability
• Evaluate emerging technologies for compatibility with ministry business needs and strategic objectives
• Provide technical expertise, guidance, and strategic recommendations for Mac and PC deployments
• Establish, maintain, and enforce policies and procedures for server system security including password maintenance, rights, and profile maintenance
• Participate in on-call duties as scheduled
• Manage procedures, documentation, and reports for the Technology Success Team

Qualifications

• Bachelor’s degree in Computer Science or Information Systems or equivalent experience in associated technology field
• Jamf Certified Expert
• Microsoft’s System Center Configuration Manager (SCCM/MECM) or InTune; Microsoft Certified System Engineer (MCSE) or equivalent experience a plus
• 7–10 years of experience in an enterprise environment of 500+ computers
• Experience with Windows Server (2016, 2019), Windows 10, Apple operating systems

Preferred Experience

• Intermediate knowledge of DNS and DHCP
• Intermediate knowledge of O365 and Exchange
• Knowledge of VMware Horizon

Character/Spiritual

• Exemplifies Ephesians 5:1–2 and pursues the Great Commission (Matthew 28:19–20)
• Consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude; adheres to the Standard of Moral Conduct and Statement of Faith
• Upholds Focus on the Family’s ministry in prayer; prays personally for staff and constituents and may lead public prayer
• Engages in Christian ministry and demonstrates behaviors aligned with FOF core values

Personal Characteristics

• Positive and encouraging attitude; ability to motivate and encourage peers
• Self-motivated; requires little direct supervision
• Team player; trustworthy; reliable; coachable; able to redirect priorities as requested
• Creative thinker and effective problem-solver

Skills and Abilities

• Technically proficient in troubleshooting large corporate network environments
• Solid understanding of LAN hardware and software
• Quickly learns new technologies independently using coursework, on-the-job training, manuals, and technical journals
• Works independently to solve problems; analyzes situations; identifies causes; evaluates alternatives; documents requirements
• Communicates effectively and professionally at all technical levels
• Strong attention to detail; follows procedures and documents thoroughly
• Adapts to changing priorities and multiple assignments
• Self-motivated to take on projects and tasks to service team needs
• Excellent teamwork and organizational skills
• Makes decisions and takes actions based on highest legal and ethical standards
• Forward-thinking in problem-solving techniques; manages projects, determines schedules, and meets deadlines
• Owns and follows through on problems
• Maintains a calm demeanor under pressure
• Represents the IT department professionally and in a Christ-like manner

Benefits

• 20+ hours/week: Norton LifeLock ID Theft Coverage, Legal Shield/ID Shield Coverage, AFLAC, 403B Retirement Plan, Vacation Time & Payout, Sick Time, Holidays, Service Awards, Community Service Days, Bookstore Discount, Fitness Center
• 30+ hours/week: All of the above plus Medical Plan, Dental Plan, Vision Plan, Life Insurance, Disability Insurance, Flexible Spending Accounts, EAP, Tuition Reimbursement, Warehouse Membership Reimbursement