Systems Engineer

Roles + Responsibilities

• Provide primarily on-site and remote support to our clients.
• Proactively anticipate, pre-empt, diagnose, and solve hardware, network, and software problems.
• Perform regular system updates and patch management to safeguard against vulnerabilities.
• Develop and maintain knowledge of customer's specific business environment.
• Maintain documentation for system configurations, processes, and procedures.
• Require reliable transportation

Technical Skills

• Strong knowledge of TCP/IP and networking fundamentals
• Strong knowledge of operating systems (Windows and macOS) and server management.
• Broad knowledge of hypervisor technologies (VMWare/Hyper-V)
• Broad knowledge of firewalls, switching and routing
• Broad knowledge of Windows Server, Active Directory, Exchange, DNS and DHCP
• Broad knowledge of MS Office 365 administration
• Broad knowledge of workstation, server and cloud backup solutions
• Experience with network security, anti-virus, and EDR/MDR solutions

Qualifications

• Dedication to customer satisfaction and getting it right the first time.
• Demonstrate ability to explain complex technical concepts to a non-technical audience.
• Strong trouble-shooting skills across a broad and diverse population and environment.
• Demonstrate ability to proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices. Also focused on continuous self-improvement.
• Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s).
• Strong technical documentation skills, ability to clearly record key information within ticketing and knowledge base systems.
• Appreciation of internal customer business, goals and objectives, strategies, and needs.
• Demonstrate ability to manage and prioritize multiple tasks, aggressive targets and deadlines.
• Demonstrate understanding of priorities and effective work procedures, self-manage work time and prioritize multiple tasks and problems.
• Passion for great customer service.
• Long-standing curiosity and love of technology.
• Proven ability to work with little or no supervision.
• High-quality, detail-oriented approach to work.
• Well-developed organizational skills.
• Reliable and punctual.
• Ability to quickly learn new technologies.
• Interest in building a long-term career position.

Educational Background + Certifications

• The successful candidate will hold:
• A bachelor’s degree in Computer Science or commensurate work experience
• MD-102, AZ-104, FortiNet FCP or similar certifications
• 5+ years IT experience (MSP experience preferred)

Benefits

• Competitive salary depending on skills and experience.
• Vacation and PTO.
• Employer-paid Health and Dental Insurance for CA employees.
• Great opportunities for career advancement
• 401k with employer matching
• Paid time off to train for continuing education
• Disability and Life Insurance