Systems Engineer

About the role

The Systems Engineer will assist with the design and maintain LAN, WAN, SD-WAN, wireless, VPN, security, server, endpoint, IoT, and cloud connectivity solutions while collaborating with infrastructure, cybersecurity, cloud, application, warehouse, manufacturing, and business teams to deliver secure and reliable IT services.

Responsibilities

• Aid in the design, implementation, configuration, and maintenance of enterprise WAN, LAN, wireless, inter-VLAN routing, segmentation, and SD-WAN network infrastructure.
• Maintain secure site-to-site VPN tunnels between corporate offices, cloud providers, and third-party partners.
• Install, configure, maintain, upgrade Cisco and Meraki switches, routers, wireless controllers, access points, and security appliances such as Zscaler.
• Configure and troubleshoot Layer 2 and Layer 3 networking including routing, switching, NAT, ACLs, QoS, and multicast technologies.
• Monitor network availability, utilization, latency, and performance using enterprise monitoring solutions and proactively identify opportunities for optimization.
• Support wireless networks and RF connectivity throughout office, warehouse, manufacturing, and operational environments, ensuring reliable coverage and performance for business-critical devices.
• Provide technical support for Warehouse Management Systems (WMS) and the infrastructure supporting warehouse operations, working closely with application teams, warehouse operations, and vendors.
• Support network connectivity and infrastructure integrations for conveyors, material-handling equipment, warehouse automation, sensors, cameras, IoT devices, and other connected operational equipment.
• Ensure warehouse and operational technology is appropriately segmented from corporate networks while maintaining required communication between systems.
• Participate in network architecture reviews and recommend improvements to increase resiliency, performance, and operational efficiency.
• Maintain accurate network diagrams, IP address management documentation, topology maps, and configuration standards.
• Assist with disaster recovery planning and business continuity initiatives related to network infrastructure.
• Collaborate with system administrators, cloud engineers, application teams, and vendors to troubleshoot enterprise infrastructure issues.
• Manage firmware upgrades, software updates, hardware lifecycle management, and configuration backups.
• Perform root cause analysis of network outages and develop preventive measures.
• Participate in On-Call support and respond to critical network incidents when required.
• Provide Tier 2 and Tier 3 network support for escalated incidents.
• Participate in infrastructure projects including office relocations, acquisitions, new site deployments, and global network expansion.
• Work closely with vendors and service providers to resolve telecommunications and network service issues.
• Contribute to IT strategy by evaluating emerging networking technologies and recommending solutions that improve business operations.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Network Engineering, or a related field, or an equivalent combination of education and professional experience.
• Minimum 5+ years of enterprise systems engineering experience.
• 5+ years designing, implementing, configuring, and supporting Cisco and/or Cisco Meraki enterprise networking environments.
• Strong experience in designing and supporting enterprise LAN/WAN, SD-WAN, Site-to-site VPNs, VLANs, routing and switching, wireless networks, and network segmentation.
• Experience with office relocation.
• Experience supporting cloud networking within Microsoft Azure and AWS environments.
• Experience with Zero Trust networking such as, Zscaler, Secure Access Service Edge (SASE), and network access control technologies.
• Experience with virtualization platforms including VMware and Hyper-V.
• Working knowledge of Windows Server and Linux operating systems.
• Strong understanding of network security best practices, vulnerabilities remediation, and infrastructure hardening.