Systems Engineer
About the role
The Infrastructure Management Unit in the Technology Infrastructure Services Branch seeks a skilled and customer-focused professional to support CalPERS technology services that directly impact Contact Center and Regional Office operations.
Responsibilities
- Administer and maintain the ServiceNow CMDB, Discovery, and Service Mapping, including identifying, reconciling, and updating configuration items; validating application and infrastructure relationships; investigating data inconsistencies; and ensuring CMDB accuracy, integrity, and completeness.
- Administer and support the Call Center application, including technical support, troubleshooting, issue monitoring and resolution, routine maintenance, system testing, and implementation of enhancements.
- Provide technical support for the Regional Office Queue Management System, including troubleshooting, configuration, testing, deployment, maintenance, system enhancements, and support for annual disaster recovery exercises.
- Maintain system functionality and performance, identify and troubleshoot technical issues, and coordinate resolution of application issues and service disruptions to help ensure reliable service delivery.
Requirements
This role requires experience with enterprise application support, systems administration, troubleshooting, and technical project assistance in a complex environment.
Qualifications
All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position.
Skills
Strong technical expertise, sound judgment, and the ability to work both independently and collaboratively to maintain secure, reliable, and effective systems.
Benefits
CalPERS offers competitive benefit packages, compensation, and opportunities for advancement.
Pay
$6,513.00 - $8,729.00 A
$7,163.00 - $9,599.00 B
$7,864.00 - $10,537.00 C
Schedule
Hybrid