Systems Engineer

About the role

The Systems Engineer serves as the escalation point for complex technical issues, leading root cause analysis, infrastructure troubleshooting, and systems engineering while delivering exceptional support to corporate users, executives, and property IT teams. Own deployment tools, automation, endpoint security, and cross-functional IT projects while mentoring junior and first-level support staff.

About Bally's

We're Bally's, and we've always been born to entertain. Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play. But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.

Responsibilities

• Resolve complex escalated issues through advanced troubleshooting and root cause analysis.
• Provide timely onsite and remote support to corporate users, VIPs, and senior stakeholders.
• Own incidents through resolution, maintaining helpdesk records, meeting SLAs, and coordinating with internal teams and vendors.
• Manage secure Windows and macOS device builds, endpoint deployment tools, software packaging, patching, inventory, lifecycle processes, and supporting documentation.
• Administer identity, Microsoft 365, access policies, automation scripts, and remote-access technologies.
• Deliver global infrastructure and technology initiatives from planning and testing through rollout, refresh, and continuous improvement.
• Maintain endpoint security and regulatory compliance, support incident response and vulnerability remediation, and follow ITIL practices.
• Support AV, video conferencing, Microsoft Teams Rooms, and other collaboration platforms.
• Mentor support staff, strengthen cross-team collaboration, maintain technical knowledge resources, and adapt to changing priorities.
• Participate in on-call support, meet SLAs,