Systems Engineer

Title: Systems Engineer Reports to: Client Technology Manager Department: Support Location: San Francisco Bay Area, CA – Hybrid Term: Full-Time, Hourly, Non-Exempt About Atlas Technica Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! Position Overview We are seeking a Systems Engineer to join our growing Support team in the San Francisco Bay Area. This is a hands-on technical and client-facing role responsible for providing IT support, systems administration, troubleshooting, and infrastructure support across Atlas Technica client environments. The Systems Engineer will work closely with other Systems Engineers, Senior Systems Engineers, Client Technology Managers, and technical teams to resolve support requests, maintain client environments, and deliver a high-quality user experience. As a hybrid role, this position will provide both remote and onsite technical support based on client and business needs throughout the San Francisco Bay Area. The successful candidate will combine strong technical troubleshooting skills with excellent communication, ownership, organization, and a customer-first approach to supporting sophisticated technology environments. Position Responsibilities Provide remote and onsite IT support and technical assistance to users across assigned client environmentsManage and resolve support requests through the organization’s ticketing systemTroubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related workplace technologiesAdminister and support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra IDSupport Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologiesTroubleshoot networking, virtualization, cybersecurity, and infrastructure-related issuesSupport endpoint protection and threat-management technologiesIdentify when technical issues require escalation and collaborate with Senior Systems Engineers and other technical resources through resolutionMaintain accurate ticket notes, technical documentation, procedures, and client-environment informationFollow Atlas Technica and client security standards, technical requirements, documentation expectations, and strict change-control proceduresCommunicate proactively with users and internal teams regarding issue status, resolution, risks, and follow-upParticipate in onsite infrastructure initiatives and project-related work as required Requirements 2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environmentStrong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologiesExperience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra IDWorking knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologiesExperience supporting endpoint protection or threat-management solutions such as Sophos or similar technologiesBasic understanding of virtualization platforms such as VMware or Hyper-VWorking knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, DMZ concepts, and firewallsExperience working within a Managed Service Provider or other multi-client IT support environmentStrong written and verbal communication skills with the ability to provide a professional and responsive client experienceStrong troubleshooting, documentation, organization, and problem-solving skillsAbility to work effectively both independently and collaboratively within a fast-paced support environmentAbility to work a hybrid schedule within the San Francisco Bay Area and travel to local client locations as requiredAbility to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to 50 lbs., sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as required Desirable Qualities Financial services experience supporting hedge funds, private equity firms, investment managers, or similar organizationsFamiliarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQSignificant MSP experience, particularly with ConnectWise or similar service-management platformsExposure to Microsoft Azure, AWS, or other public-cloud environmentsExperience with collaboration, identity, or device-management technologies such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch, or similar platformsExperience supporting Citrix XenApp or similar virtual application technologiesExperience with cybersecurity and email-security solutions such as CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, or similar technologiesExperience with storage and virtualization platforms such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServer Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.