Systems Engineer Associate

This is a temporary position supporting a priority Digital Services strategic project until the end of 2027, with a possibility of extension based on available work and strong performance.

About the role

Under minimal supervision, responsible for research, design, installation, integration, support, and optimization of a variety of technologies as part of the information technology infrastructure and applications environment. Designs, implements, and maintains high-performing, highly available systems to meet customer functional and cost requirements, as defined by overall system architecture specifications and in accordance with service level and/or operation level agreements. Performs work on new project installations, system/infrastructure upgrades, and system/infrastructure performance management. Contributes to process and system support documentation.

Responsibilities

• Works with customer specifications and budgets to develop both critical and non-critical systems that are part of the Corewell Health technology infrastructure.
• Provides technical risk assessment of system readiness for operational turnover.
• Researches emerging technologies, standards, and system trends that align with customer requirements and Digital Services (DS) architectural standards related to assigned projects, support responsibilities, or strategic initiatives.
• Participates in project planning and execution related to system architecture, design, integration, testing, and implementation.
• Analyzes system requirements and constraints to engineer technical solutions that meet business needs across multiple dimensions.
• Designs solutions that can be operationally implemented and supported within current organizational structures or defines new operational and support structures.
• As a project team member, responsible for assigned project tasks, schedules, change control, and project-related status reports.
• Coordinates work with team members to ensure successful delivery of all technical aspects of assigned projects.
• Participates in SAFe/Agile framework for project planning and tracking.
• Participates in the operational support for assigned systems, including creation of written support documentation, and facilitates knowledge transfer between teams and individuals involved in support.
• Responsible for the use of hand tools and testing equipment to perform hardware installations and removals.
• Resolves implementation and support issues, collaborating with support teams to troubleshoot and resolve escalated incidents and problems using established DS procedures.
• Participates in the creation of relevant technical and support documentation.
• Maintains knowledge of end-user devices, integration with equipment, networking concepts (such as TCP/IP, WINS, DNS, DHCP), Windows Server and Desktop platforms, Enterprise Directories, storage subsystems, and relational databases.
• Maintains knowledge of DS infrastructure monitoring tools to ensure the stability of critical environments.
• Has basic electrical and HVAC knowledge to collaborate with CH Facilities for engineering and maintaining critical DS environments.
• Participates in an on-call rotation for incident response and service restoral. May be required to work outside of regularly scheduled hours.

Requirements

• Associate's Degree or equivalent work experience.
• Professional experience working in a hands-on IT environment (e.g., data centers, data closets).

Qualifications

• Bachelor's Degree or equivalent (preferred).
• 2 years of experience typically gained through skills/knowledge/abilities in systems engineering (designing, implementing, and supporting system and infrastructure services), with exposure to the complete systems development lifecycle (requirements gathering, design, development, testing, implementation, support, and service level measurement).

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and communities. We are committed to cultivating and investing in you. Our top-notch teams are comprised of collaborators, leaders, and innovators that continue to build on one shared mission statement: to improve health, instill humanity, and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Schedule

• Full time, day shift.
• 40 hours per week, 8:00 a.m. to 5:00 p.m.
• Days worked: Monday to Friday.
• Weekend frequency: Variable weekends.

Primary Location: 4700 60th St SE, Grand Rapids.