Systems Engineer Assoc

Responsibilities

• Supports the outsourced Level 1 Service Desk and independently resolves Level 2 incidents and service requests across enterprise environments.
• Administers and supports IT infrastructure across on-premises and cloud platforms, including Microsoft 365, Entra ID (Azure AD), and endpoint management via Microsoft Intune.
• Leverages monitoring tools and analytics to track system performance, proactively identify trends, key metrics and risks.
• Provides advanced configuration, troubleshooting, and end-user support for devices, applications, and collaboration tools, including M365 and Copilot-enabled productivity solutions.
• Develops and maintains knowledge base articles; leads cross-training initiatives to enhance team capability and self-service support.
• Participates in and delivers small to medium-sized technical projects, including endpoint modernization, cloud adoption, and automation initiatives.
• Designs, maintains, and monitors automation scripts using PowerShell and other scripting languages to improve operational efficiency.
• Participates in an on-call rotation to support business continuity and incident response requirements.
• Tracks and manages hardware assets, endpoint inventory, and software licensing, ensuring compliance and cost optimization.
• Reviews and enhances documentation for systems, services, and operational procedures, addressing gaps and improving consistency.

Qualifications

• Bachelor’s degree in computer science, or minimum one-year experience in the technology field including interns.
• Knowledge of Lean / Six Sigma techniques and tools is a plus.
• Foundational certifications are a plus.
• Knowledge of the ITIL framework.

Special Skills And Abilities Required

• Solid problem-solving aptitude with analytical and deductive skills.
• Strong oral and written communication to all levels within the enterprise is a must.
• Proficient capabilities using Microsoft products and technologies.
• Ability to: Administer, verify, and document IT systems; communicate information in oral and written form to all levels within the enterprise; establish and maintain cooperation, understanding, trust, and credibility; perform multiple tasks concurrently and respond to emergency situations effectively.

Pay

Min USD $66,000.00/year Max USD $84,000.00/year